Quality Assurance Specialist Customer Success
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About
Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO marketing and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side just like the big chains.
Our vision
Were starting by helping independent restaurants succeed online.
But its not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers bleeding their profits and making it hard for them to survive.
Once we nail the solution for restaurantswell scale it into every other local business type.
In the future we envision tens of millions of local business owners will use our technology to succeed in the digital age.
Our traction
Since 2020 weve generatedtens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an website.
More importantly weve helped over 20000 restaurant owners and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. Weve got top talent from the most successful companies in SMB software including: Shopify HubSpot DoorDash ServiceTitan Rappi Faire and Stripe.
Well be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first global company headquartered in San Francisco with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why we are looking for you
The ideal candidate thrives in a fast-paced environment excels at creative problem-solving and is a master of both time management and data interpretation.
What We Look For
- We are seeking candidates who bring a solution-focused mindset and strong interpersonal skills to thrive in a fast-paced environment. Specifically we value individuals who have:
- A detail-oriented professional with a strong sense of empathy and a deep understanding of what great customer interactions sounds like.
- Proven experience in a quality assurance or customer success role
- Excellent written and verbal communication skills with the ability to provide clear constructive feedback to help team members grow.
- Analytical mindset with the ability to spot patterns draw insights from success interactions and translate them into coaching or process recommendations.
- Comfortable working cross-functionally especially with success leaders and training teams to champion service quality and continuous improvement.
- Highly motivated with a strong work ethic. Wants to maximize number of support interactions audited each month
The impact you will have
- As a QA specialist your work will have a direct impact on the success and growth of both and our this role you will:
- Listen to and score Customer Success calls that aim to increase customer retention through both proactive and reactive motions.
- Provide clear trends and coaching opportunities based on rubrics scores to Success leadership.
- Guide enablement and training efforts for the CSM team based on trends from calls.
Minimum requirements
- 2 years of experience in a Customer Success or Account Management role.
- Proven success in a quality or enablement focused role.
- Ability to listen to and score 80-100 calls per week
- Experience with Customer Success tools including (but not limited to) Salesforce Sales Loft TalkDesk Gong Loom and Metabase.
- A background in B2B2C ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
- A commitment to personal growth and continuous development.
Pay and benefits
- The estimated base salary range for this role is $30000 USD.
- Other benefits include comprehensive health coverage remote-first workplace unlimited PTO - plus extra fun perks!
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @ email address.
We do not conduct interviews over email or chat platforms and we will never ask you to provide personal or financial information such as your mailing address social security number credit card numbers or banking information. If you believe you are being contacted by scammer please mark the communication as phishing or spam and do not respond.
Required Experience:
IC
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
About Company
Owner gives you the same tools that major national brands use to drive sales. Online ordering proven to grow sales. Mobile app with rewards. And more.
