Service Operations Manager

Essential Functions:
Provides coordination of the Maintenance and Construction Services Divisions daily
operations through labor management development of contracts assisting with insurance
claim adjustments purchasing materials and managing subcontracted labor and services
Schedules daily work orders and contract work for Service Department team members
Acts as professional construction resource for internal and external clients
Uses foundational knowledge of internal clients (Association Real Estate Multi-family Real
Estate and Commercial Real Estate) to maintain strong internal working relationships
Performs standard supervisory functions including hiring staff tracking certifications
assigning work and training providing feedback disciplining staff developing staff
terminating staff and reviewing payroll for accuracy prior to approval.
Collaborates with the Division Head to acquire trade and sell vehicles
Holds pre-construction meetings with all contractors to establish client and Company
expectations regarding work
Audits projects for feasibility and profitability and determines appropriate project
management and/or service contracts required to complete proposed work
Provides field inspections for negotiating insurance claims and documents existing conditions
prior to larger scale projects
Organizes and facilitates snow removal and responses to client emergencies tracks snow
removal equipment inventory
Meets with potential and existing clients such as Property Managers Association Boards and
leadership to establish project needs
Meets with and develops relationships with vendors specializing in Electric Plumbing HVAC
Fire Suppression IT etc. to ensure clients goals and propertys conditions are kept in mind
throughout project completion
Documents inspects and investigates loss events build outs large repairs; gathers
information regarding paint colors generic materials existing conditions
Ensures Division is operating within budget previously approved by Leadership
Collects data for updates on outstanding issues to Managers and Owners; gathers information
on ongoing projects tracking milestones reporting anomalies and creating change orders
where appropriate

Develops project proposals with notes from field observations including aerial work
carpentry masonry drywall painting power washing labor services trash removal and
other needs
Collaborates with vendors to create or supplement proposals based on existing conditions
owner design or service necessity
Manages insurance packages for mitigation including tracking claim costs and payments
Prioritizes and organizes emergency responses; emergency mobilization of technicians to
pivot operations to client emergency events
Participates in bi-weekly work-in-progress meeting to discuss work updates including
schedules of deliverables and potential new contracts
Holds monthly meetings with Service team members to discuss in-field updates and concerns
Performs other duties as assigned within reason and relevance to the job

#IND

Required Experience:

Manager