Global Workplace Strategy Design Director (Workplace Management Lead)

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Senior Director Global Workplace Strategy OP Design & Experience JLL

What this job involves:As a Senior Director Global Workplace Strategy OP Design & Experience youll serve as a key member of client-facing teams developing and implementing comprehensive workplace strategies that transform how organizations operate within their built environments. This role uniquely combines strategic consulting expertise across multiple enterprise clients with dedicated operational delivery leadership for large-scale engagements including serving as the primary delivery leader for complex multi-year contracts such as our Wells Fargo workplace transformation initiative. Youll act as both a trusted strategic advisor and hands-on operational leader staying at the forefront of industry trends while managing day-to-day service execution within established SOW requirements. This position requires expertise in managing global dedicated service delivery teams while maintaining the strategic consulting capabilities to drive business development across JLLs enterprise client base. At JLL we are collectively shaping a brighter way for our clients and in this position youll leverage our culture of collaboration to drive meaningful workplace transformation through both strategic vision and operational excellence.

What your day-to-day will look like:

• Lead workplace strategy development and implementation for enterprise clients contributing to best practice approaches tools and deliverables
• Provide dedicated operational leadership for large-scale client engagements managing day-to-day service execution across workplace strategy design management and experience services
• Oversee multidisciplinary teams of 45 professionals globally ensuring seamless service delivery
• Manage space data integrity across enterprise platforms including ServiceNow SAP and CAFM systems
• Execute change management programs for major workplace transformation initiatives including stakeholder engagement and adoption metrics tracking
• Facilitate client workshops and presentations articulating workplace concepts and strategies to executive stakeholders
• Oversee complex service streams including space data management reservation system administration internal rent allocation and workplace analytics

Required Qualifications:

• Bachelors degree with 10-12 years of experience in workplace strategy consulting corporate real estate facilities management project management human resources organizational development or change management
• Minimum 3-5 years leading workplace transformation programs for enterprise clients with contract values of $2-3M
• Working knowledge of enterprise platforms including ServiceNow SAP and Computer-Aided Facility Management (CAFM) systems
• Outstanding written and oral communication skills with proven ability to present to executive-level audiences
• Hands-on experience with dedicated staffing models fee-at-risk arrangements and performance-based contracts
• Strong analytical capabilities to interpret research data and synthesize findings into meaningful actionable workplace strategies
• Proven track record managing both offshore and domestic team members simultaneously

Preferred Qualifications:

• MBA advanced degree or relevant professional certifications (CoreNet Global IFMA WELL AP LEED AP PMP)
• Financial services or banking industry experience particularly with complex regulatory environments
• Workplace program implementation experience in corporate settings working alongside cross-functional teams including real estate facilities IT HR and Finance
• Experience with change management methodologies and organizational development principles
• Background in space planning interior design or architecture with understanding of design standards and fit-out processes
• International workplace strategy experience or familiarity with global workplace standards
• Active participation in industry organizations such as CoreNet Global IFMA or similar professional associations

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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