Employee Relations Director

The Employee Relations Director leads the Crew Relations function for a designated division. The role directs a team responsible for Crew investigations and advises leadership on complex high-intensity Crew situations. This role supports leaders across the division by ensuring consistent compliant and effective Crew Relations practices and by overseeing comprehensive investigative support for Crew matters across the company.

Your Impact and Responsibilities:

• Lead and develop a team of field-based Crew Relations Leaders who manage investigations and Crew-related matters
• Represent the division in crisis-oriented Crew matters and ensure execution of post-crisis action steps in partnership with Crew Relations and key functional leaders
• Manage performance management practices for the division including salaried leader performance management and senior leader disciplinary actions
• Partner with Crew Safety and senior leadership on Crew-related incidents ensuring alignment and timely communication
• Serve as the subject matter expert on federal state and local employment laws and regulatory requirements
• Identify divisional trends and trouble spots and oversee targeted action plans
• Maintain reporting to identify trends and recommend updates to Crew training communication programs policies and practices
• Direct the end-to-end fact-finding process for all Crew-related matters to ensure timely accurate and risk-reducing resolution
• Review and guide resolution of high-risk cases including discrimination harassment wage and hour issues retaliation and leader-related concerns
• Support the preparation and review of Performance Improvement Plans (PIP)

Travel Requirements:

• Up to 5%

Qualifications :

• 7-10 years of direct experience providing employee relations investigation support in a large-scale growth focused restaurant customer or retail organization
• 3 years of HR Leadership experience supporting large hourly non-exempt populations
• Bachelors degree in HR or a related field
• Proven ability to influence lead teams and coach at all levels
• Ability to manage confidential information with strict discretion and timeliness
• Exceptional interpersonal skills with strong written and verbal communication
• Detail-oriented self-driven and able to manage multiple shifting priorities
• Proven ability to influence lead teams and coach at all levels
• Advanced proficiency in Microsoft Access Excel PowerPoint Outlook and Word

Preferred Qualifications:

• SHRM certification PHR or SPHR

Additional Information :

All your information will be kept confidential according to EEO guidelines.

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Remote Work :

Yes

Employment Type :

Full-time