Lead, Standards and Onboard products

Reporting to the Manager In-flight Product the individual in this role will act as a field operational point of contact to ensure a harmonized coherent and compliant deployment of onboard products across the entire network. The incumbent will be responsible for the technical documentation of products the maintenance of quality standards and supporting international operations particularly when opening new kitchens abroad. This position directly contributes to the customer experience and crew satisfaction by ensuring the consistency and quality of onboard offerings.

Product documentation and specifications:

• Design and maintain a comprehensive specification bible for all onboard products including:
  • Detailed technical sheets.
  • Product pictures.
  • Internal codes formats weights.
  • Allergen and ingredient information.
• Cover all service classes: Economy Club and Crew.
• Ensure data consistency for all Canadian European and international stations.

Management of ingredient lists:

• Compile structure and deploy ingredient lists on crew members iPads.
• Ensure the regular update and compliance of information with internal and regulatory standards

Contribution to strategic projects:

• Collaborate with internal teams (product quality operations) to ensure alignment of deliverables.

Development and monitoring of crew meals:

• Support the elaboration development and update of crew meal components.
• Contribute to the development of meal cycles ensuring their consistency across all network stations.
• Ensure operational follow-up documentation and necessary adjustments based on field feedback and operational needs.

Opening of kitchens abroad:

• Participate in tenders for the opening of new kitchens abroad.
• Select products that meet quality standards and technical specifications.
• Collaborate with local partners to ensure effective and compliant implementation.

Qualifications :

• College degree in product management airline operations logistics or a related field.
• Minimum of Three (3) to five (5) years of experience in a similar role with significant exposure to multi-station international or regulated environments.
• Proven experience in managing product standards technical documentation and large-scale operational deployment.
• Experience in cross-functional or strategic projects (e.g. opening of new bases product transformation continuous improvement).
• Ability to write clear and structured documents.
• Advanced proficiency in documentation and data management tools such as Excel SharePoint Power BI and various other collaborative tools.
• In-depth knowledge of food standards allergens regulatory requirements and quality standards.
• Operational leadership: ability to influence mobilize and coordinate without direct authority.
• Ability to work closely with multidisciplinary teams (product quality operations suppliers.)
• Strong analytical synthesis and problem-solving skills.
• Autonomy rigor and the ability to prioritize in a constantly evolving environment.
• High adaptability in multicultural and multi-regional contexts.
• Ability to manage pressure and tight deadlines while maintaining a high level of quality.
• Oral and written fluency in French and English *

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues customers and other stakeholders in Quebec the rest of Canada and internationally.

Additional Information :

Employment Equity

At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs. 

Remote Work :

No

Employment Type :

Full-time