Fincrime Operations Team Lead RFI

We are looking for a Team Lead to join our growing financial crime fighting team based in Sao Paulo. The RFI team helps to receive send and manage requests for further information (RFI) between Wise and external partner banks.

As an RFI Team Lead you are a peoples lead with a mindset that enables you to build robust and compliant processes. You make sure the team meets service level agreements while you take data-based decisions to improve and scale the teams performance and quality.

Youll be primarily responsible for:

• Hiring leading and developing the RFI team agents and specialists including amongst other administrative tasks such as scheduling and organizing team activities.
• Developing effective operational processes task allocation training and performance management to deliver a great customer experience.
• Ensuring that complete accurate and timely reviews are conducted.
• Creating documenting and continuously improving operational processes aiming for scalable coherent solutions.

What youll get to do:

• Collaborate with associated compliance teams to improve our processes and policies.
• Act as the first level escalation point for the team and internal/external partners.
• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.
• Assess and mitigate operational risks as well as guarantee sufficient controls over accesses and processes.
• Develop RFI Specialists and leadership skills within RFI team help to identify growth opportunities.
• Lead initiatives with partners and other Wises teams to manage operational impact of changes.
• Identify opportunities to improve the customer experience and increase operational efficiencies.

Qualifications :

We are 100% a match if you have strong leadership and management skills as well as if you can motivate and inspire the team to work towards a common goal. We are looking for a team lead who is a self-starter with a strong hands-on mentality and proactive way of working but with great relationship building skills too.

In addition you are able to engage internal as well as external stakeholders and facilitate cross-team collaboration. More specifically were looking for someone who can demonstrate they have these attributes:

• Excellent written and verbal communication skills in English are mandatory any other languages are a plus.
• You have excellent documentation skills along with communication and presentation skills.
• You have great organisational skills with the ability to prioritise and tackle multiple tasks while maintaining a precise and well-structured way of working.
• You have a deep understanding and ability to analyse and move the teams metrics.
• You have exceptional critical thinking and problem-solving skills. You also have the readiness to take ownership of complex problems and propose possible solutions.
• You are capable of identifying gaps in policies and processes and providing detailed feedback including examples when possible through the established communication channels. You operate and lead according to the company values
• Its a bonus if you have previous work experience in compliance anti-financial crime or a related field ideally in a fast-paced environment and proven track record of leading people.

Additional Information :

• Salary: 15400 BRL monthly 
• If youre ready to take on a challenging and rewarding role apply now and become part of our team at Wise!
• This is a hybrid position located in São Paulo Brazil and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation.
• Youre eligible to work in Brazil we cannot sponsor Visas for this role.
• Please submit your Resume Cover Letter in English. We want to be sure we give everyones application a fair review!
• Click here to see the benefits we offer!

Hiring Process: The entire process will be conducted in English.

• Application (resume cover letter ) 
• Test Assignment
• 60 min First Interview
• 60 min Final Interview

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time