Logistics Coordinator- Desk Agent

Bensenville, IL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position: ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities:

Operations:

Mastering our customers standard operating procedures (SOP).
Understand department process flow and look for best practices to improve operational efficiency and productivity.
Collaborating with management
Monitoring shipments in transit (Outbound Workflow etc.) daily to ensure the following:
- Data integrity for events and references (APR APT/XDD RDL SHI SHR etc.) are updated properly.
- Customers shipments are delivering per KPIs RDLs and SOPs
- Exceptions are managed and resolved immediately.
Communicate effectively and timely with customers Expeditors offices worldwide and co-workers through high volume of email phone instant message and in person.
- Status Reports sent out daily to customers.
  - Delays are notated with reasons for the delay.
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Always meet compliance to regulations internal and external in accordance with government regulations.

Qualifications :

Qualifications Experience and Education Requirements

Knowledge of the Chicagoland area.
Operations/Industry Knowledge preferred
Excellent oral and written communication skills
A proven history of providing exceptional customer service at all levels
Excellent organizational skills time management skills in addition to a professional attitude
Great attitude and background based on compliments from customers and coworkers
Strong MS Office skills including Excel PowerPoint and OneNote

Additional Information :

Additional Information

Paid Vacation Holiday Sick Time
Health Plan: Medical Prescription Drug Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
26 remote/work from home days per year
The position pays $20.00-$28.00 per hour based on education and experience

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Scope of Position: ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.Major Duties and Responsibilities: Operations...

Major Duties and Responsibilities:

Operations:

Mastering our customers standard operating procedures (SOP).
Understand department process flow and look for best practices to improve operational efficiency and productivity.
Collaborating with management
Monitoring shipments in transit (Outbound Workflow etc.) daily to ensure the following:
- Data integrity for events and references (APR APT/XDD RDL SHI SHR etc.) are updated properly.
- Customers shipments are delivering per KPIs RDLs and SOPs
- Exceptions are managed and resolved immediately.
Communicate effectively and timely with customers Expeditors offices worldwide and co-workers through high volume of email phone instant message and in person.
- Status Reports sent out daily to customers.
  - Delays are notated with reasons for the delay.
Escalation of problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Always meet compliance to regulations internal and external in accordance with government regulations.

Qualifications :

Qualifications Experience and Education Requirements

Knowledge of the Chicagoland area.
Operations/Industry Knowledge preferred
Excellent oral and written communication skills
A proven history of providing exceptional customer service at all levels
Excellent organizational skills time management skills in addition to a professional attitude
Great attitude and background based on compliments from customers and coworkers
Strong MS Office skills including Excel PowerPoint and OneNote

Additional Information :

Additional Information

Paid Vacation Holiday Sick Time
Health Plan: Medical Prescription Drug Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
26 remote/work from home days per year
The position pays $20.00-$28.00 per hour based on education and experience

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Hotel Experience
Hospitality Experience
Computer Skills
Upselling
Medical office experience
Office Experience
Computer Literacy
Front Desk
Guest Services
Cash Handling
Phone Etiquette

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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