Head of Payments

***The Head of Payments is a Director-level position referenced in this job description by our internal title industry lead

Location: Preference for Charlotte Atlanta or Dallas but open to considering candidates in other US cities. 

Travel: Required minimum once per month or roughly 25% (international travel likely)

The Industry Lead is responsible for defining and executing the global payments industry strategy ensuring Endava achieves sustainable revenue and margin growth across the entire commercial ecosystem. This role extends to include all salespeople Client Partners and Industry Advisors nurturing their growth capability and performance.

The Industry Lead partners closely and collaborates with the Financial Services Managing Director and all FS Industry Leaders ensuring alignment across regions portfolios accounts and market strategies. They serve as the senior industry figurehead representing Endava externally with clients partners analysts and industry bodies and internally by influencing industry-wide priorities and ensuring commercial execution at scale.

This senior leader is accountable for driving industry-wide growth embedding governance and compliance ensuring consistent commercial standards and building a high-performance inclusive culture. They provide coaching accountability and escalation support across sales client partner and industry advisor communities ensuring client success colleague development and measurable industry impact.

Responsibilities:

Leadership

• Lead develop and nurture the full payments commercial community including salespeople client partners and industry advisors.
• Set clear performance targets and career pathways for all commercial roles.
• Drive structured learning mentoring and succession planning across the ecosystem.
• Foster an inclusive high-performance culture aligned with Endavas values and DE&I commitments.
• Provide senior leadership and escalation support for complex commercial negotiations client challenges or industry issues.

Industry Growth

• Define execute and refresh the global payments industry strategy in partnership with the FS Managing Director and FS Industry Leaders.
• Shape and drive global go-to-market plans aligning campaigns propositions and account-level activity with industry objectives.
• Collaborate across portfolios and regions to identify growth opportunities cross-sell initiatives and new pursuits.
• Partner with marketing delivery and business development to raise Endavas profile and industry presence.
• Act as senior spokesperson in the market representing Endava to clients analysts and industry bodies.

Financial Management

• Own delivery of industry-level revenue and margin targets ensuring sustainable growth.
• Drive forecasting budgeting and reporting accuracy across all portfolios.
• Maintain governance and compliance standards including deal margin approvals risk management and commercial signoffs.
• Balance sales investment and resource allocation across accounts campaigns and industry initiatives to maximise ROI.

Operational Excellence

• Embed consistent cadences reporting and governance across all commercial roles in payments.
• Ensure adoption of best practices in pursuit management pipeline management and client engagement.
• Drive continuous improvement knowledge sharing and collaboration across sales CPs and IAs.
• Champion adoption of Endavas frameworks such as TEAM and Business Winning Model across the FS commercial ecosystem.

Customer Experience and Brand

• Ensure consistent delivery of outstanding client experiences across all portfolios.
• Sponsor or co-lead industry-defining pursuits and strategic accounts annually.
• Strengthen client satisfaction and trust by resolving escalations improving NPS or CSAT and capturing cross-functional success stories.
• Actively position Endava as a leading industry player through thought leadership partnerships and client advocacy.

People and Culture

• Act as the senior sponsor for commercial capability development across payments.
• Build a clear pipeline of talent through succession planning capability building and structured development programmes.
• Drive engagement across sales CPs and IAs ensuring motivation retention and progression opportunities.
• Promote diversity equity and inclusion across commercial hiring progression and leadership.

Innovation and Capability

• Lead and sponsor industry innovation programmes in collaboration with clients and partners.
• Introduce and scale new FS commercial solutions including digital and AI-enabled offerings.
• Pilot and embed new industry operating models delivery models and go-to-market approaches.
• Encourage experimentation and continuous improvement across the FS commercial ecosystem.

Qualifications :

• Typically educated to bachelor degree level holds a relevant professional qualification and may have a postgraduate qualification such as an MSc MBA or other appropriate business engineering scientific or industry qualification.

Previous Experience

• Minimum of 10-15 years of professional experience in client management or a similar senior leadership role.
• Proven track record of driving significant revenue and margin growth within a diverse portfolio.
• Extensive experience in developing and executing client strategies that drive business growth and enhance client satisfaction.
• Demonstrated success in managing account P&L and achieving financial targets.
• Experience in leading and mentoring high-performing teams.
• Strong background in client engagement and building senior-level client relationships.
• Proven ability to collaborate and influence across various levels of an organization.
• Experience in strategic initiatives and driving continuous improvement.

Prior Knowledge and Skills

• Deep expertise in client relationship management and strategic planning.
• Exceptional leadership negotiation and relationship management abilities.
• Strong business acumen and ability to identify and capitalize on growth opportunities.
• Excellent communication skills both written and verbal with the ability to engage with senior stakeholders (C-level).
• Proven ability to manage multiple priorities and work independently in a fast-paced environment.
• Advanced problem-solving and decision-making capabilities under pressure.
• In-depth understanding of industry trends market dynamics and financial analysis.
• Commitment to continuous personal development and staying current with industry trends.
• Demonstrated ability to influence change and drive organizational transformation.
• Strong accountability for achieving results and maintaining high performance standards.
• Proficiency in financial management including P&L management forecasting and risk management.
• Experience in driving continuous improvement and innovation in client solutions and service delivery.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;  
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time