Production Support Analyst
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Want to work in technology at an investment bank
Graduate training ongoing support opportunities at leading global employers the Alumni graduate program gives you everything you need. (And dont worry theres no training bond. No exit fees no hidden catches).
Here at mthree we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries from insurance to healthcare to travel.
mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthreeAlumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further all participating Alumni will have access to the Columbia Engineering network and ongoing training.
What youll do:
Production support plays a vital role in enterprise technology from algorithmic trading engines to regulatory reporting.
Think of it as healthcare for technology. As a production support analyst with mthree youll be on a shared mission to look after the technical systems and processes other teams rely on.
As a Production Support Analyst youll:
- Provide 24/7 production support for high-availability trading risk and batch-processing applications.
- Monitor system health application performance and batch workflows to proactively identify and resolve issues gaps or delays.
- Execute incident problem and change management processes in alignment with technology standards.
- Troubleshoot and analyze production issues related to infrastructure application logic connectivity and data quality.
- Develop and maintain operational dashboards catalogues and automated reporting using Databricks Oracle or similar platforms.
How the Alumni program works:
- Apply via this job advert.
- Complete our assessment process.
- Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
- Join a mthree client for 12-24 months while receiving support and salary increases every 12 months.
- The vast majority then convert to permanent employees with the client at the end of the program.
What youll learn at the mthree Academy:
- How to discuss production support activity at a high level including ITIL (information technology infrastructure library) monitoring DevOps SRE (site reliability engineering) and disaster recovery.
- How to discuss common financial topics including financial markets equity trading derivatives currency treasury regulation and risk.
- How to write a basic computer program in Python including user input common data structures and flow of control.
- How to use MySQL to perform CRUD (create read update and delete) operations on a relational database stored in a MySQL Server.
What youll need:
- Bachelors degree in computer science or a related STEM subject (science technology engineering math).
- A GPA of 2.75 or higher. We look for potential not prestige but its important that you enjoy pushing yourself to pick up new ideas.
- Ability to troubleshoot taking an analytical approach to solve problems.
- The right to work in Canada without needing visa sponsorship.
What were looking for:
- Financial industry experience and market data experience is preferred.
- Problem solving skills: Must be able to tackle problems based on limited information be able to seek out solutions and work around problems.
- Hands-on monitoring experience with high-availability applications and batch processing including understanding of batch architecture critical paths dependencies and trend analysis.
- Knowledge of containerization technologies such as Kubernetes and Docker.
- Ability to build dashboards catalogues and automated queries using Databricks or Oracle.
- Knowledge of automation or Site Reliability Engineering (SRE) practices focused on eliminating manual work and improving system stability.
What youll get:
- In-depth interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
- A generous graduate salary.
- Pay rises every12 months to reflect your progress.
- A flexible benefits package
- Ongoing training and support.
- Valuable industry experience. Ultimately a foot in the door to build your career in an in-demand niche.
How to apply:
- Apply via the form below and tell us a bit about you.
- Complete the online assessment (well send you a link by email).
- Complete the interviews with our friendly talent team.
- Lastly youll interview with one or more of our clients.
We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies and were proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but most importantly inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Are you a graduate unsure how to start your career? An experienced professional looking for a new role? Or a business wanting to upskill? Discover mthree.
