Receptionist

The Hospitals Contribution Fund Of Australia

Job Location:

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a motivated and personable Part time Receptionist to join the HCF Dental Centre Network in Melbourne for 6 months. This is a fantastic opportunity for someone with a passion for delivering quality customer service and supporting efficient dental practice operations.

Purpose of the Role

Maximise the number of patient appointments and manage the appointment book
Handle incoming phone calls with professionalism
Provide quality customer service to members and staff
Raise accounts and process payments
Comply with HCF Dental Quality Management System and HCF policies and procedures
Support the Practice Manager and Dentist in Charge fostering teamwork and efficient clinic operation

Please note this a part time fixed term contract role for 3 days a week (Wed Thursday and Fridays) for 6 months.

Key Responsibilities

Customer Service

Deliver courteous prompt and correct responses to all enquiries
Answer the phone within KPI and efficiently manage calls in the queue

Appointment Book Management

Maximise patient appointments minimise gaps
Schedule reschedule and cancel appointments as needed
Perform follow-up calls for recalls and cancellations
Confirm member eligibility and manage daily SMS/phone confirmations
Monitor the appointment mailbox responding within 4 working hours

Front Desk Service

Oversee patient activity in reception maintaining a tidy and welcoming environment
Process new arrivals emergency patients and collect medical history forms
Raise patient accounts claim benefits and receipt payments
Ensure correct patient departure processes (account payment rebooking)

General Office Functions

Follow up gap account payments up to 30 days recording actions
Assist with refunds credit adjustments and benefit issues
Prepare attendance certificates mail banking and end-of-day reports
Archive and retrieve patient records handle information release and referral letters
Other tasks as allocated by Senior Receptionist or Practice Manager

Skills Experience & Qualifications

Essential

Neat appearance and professional personal presentation
Competence in appointment booking and accounts systems
Confidentiality tact and diplomacy
Knowledge of Dental Centre systems

Desirable

Experience as a Dental Assistant or a willingness to cross-train
Knowledge of D4W software
Familiarity with Microsoft Outlook Excel and Word
First Aid qualifications

Join Our Team

If you are looking to contribute to a dynamic patient-focused dental centre and have the skills and attitude to thrive in a busy reception environment we would love to hear from you.

Apply now to join our friendly Melbourne team and help us provide outstanding dental care to our community!

About HCF

At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest not-for-profit health fund we cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.

We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.

Culture & Benefits

Purpose-driven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and member-focused.

Wellness and work-life balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more
Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.

We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.