Software Engineer Application Support Analyst L1 & L1.5

Position Description:

Company Profile:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Software Engineer - Application Support Analyst - L1 & L1.5
Position: Software Engineer
Experience: 2-5 Years
Category: IT Software
Main location: Pune
Position ID: J1125-0787
Employment Type: Full Time

Project context
We are seeking a six month to 2 years experience SAP functional technician that will be responsible for the day-to-day management monitoring and support of SAP users. This role focuses on incident management troubleshooting monitoring escalation and performing non-regression test.
Objectives of this role
Provide level 1 support in the areas of SAP with basic knowledge of transaction codes
Provide technical support training and troubleshooting to end-users for SAP.
Should be able to monitor the SAP jobs in SM35 SM35 and Idoc processing etc
Basic bug fix and troubleshooting of failed jobs
Re-run of the jobs which are ended up in error
Collaborate with clients to make them understand of SM and level 1 activities
Perform Non regression testing during the monthly releases.
Education and experience
Bachelors degree in computer science Information Technology or a related field.
0.5 -2 years of experience in supporting SAP functional areas.
Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules.
Interface knowledge with SAP and Non-SAP systems.
ITIL certification
Skills and behavioural competencies
Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate.
Aware of the latest SAP technologies tools and best practices
Excellent communication and interpersonal skills.
Ability to work individually and collaborate with a team.
ITSM - Incident Problem Change Management
Whats in it for the candidate
Be part of and contribute to a once-in-a-lifetime change journey
Willing to be part of a team that is going to tackle big bets
Have a fun and work at a high pace
Be part of a forward-thinking company committed to innovation and excellence.
Work in a collaborative and inclusive environment that values diverse perspectives.
Contribute to actions that have a meaningful impact on advancing humanity.

Expected skills
Skills Skill level
Regression Testing Confirmed
Application Support Confirmed
ITIL Confirmed
SAP Confirmed
Change Management Confirmed
Incident Management Confirmed

Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• Change Management
• English
• Incident Management
• ITIL
• SAP FICO

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.