Slovak Speaking Solutions Consultant
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Solutions Consultant (Slovak English)
Location: Sofia Bulgaria
Work Model: On-Site
Schedule: MondaySunday 09:0019:00 (rotational shifts)
Department: Customer Care
Support Area: Non-Technical Troubleshooting (Google Products)
Training: 3 weeks On-Site
Relocation: Included
Salary: Paid in BGN (Bulgarian Lev)
About the Role
We are seeking a Slovak-speaking Solutions Consultant with good English skills to join a leading international customer support team in Sofia. You will assist users of various Google digital products providing high-quality support and guidance.
This role focuses on non-technical troubleshooting for services such as Google Play Store Google Pay (gPay) Google for Families Books Movies and other digital content platforms.
Key Responsibilities
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Handle customer requests via phone email or chat in Slovak and English.
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Assist users with issues related to:
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App purchases subscriptions & refunds
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gPay transactions and payment validation
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Family accounts & digital content (books movies apps)
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Basic account settings and usability
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Provide clear accurate and friendly support.
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Log case details and maintain accurate documentation.
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Follow internal processes and service quality standards.
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Contribute to a positive team culture in a multilingual environment.
Requirements
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Native/Fluent Slovak (C1C2).
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Good English skills (B2).
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Previous customer support or service experience is an advantage.
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Strong communication and problem-solving mindset.
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Ability to work full-time on-site in Sofia.
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EU passport or valid Bulgarian work permit is a benefit.
What We Offer
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Competitive monthly salary (paid in BGN).
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300 BGN monthly rental allowance for the entire duration of employment.
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150 BGN flight reimbursement (paid with first salary or upon arrival).
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Real estate administrative support to help you settle in Sofia.
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Paid on-site training for 3 weeks.
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International friendly and supportive working environment.
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Career development opportunities within a large global company.
Relocation Package
Candidates relocating to Bulgaria will receive:
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Assistance with housing search and paperwork.
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Monthly rental subsidy.
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Flight reimbursement.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
