Czech Speaking Solutions Consultant
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Solutions Consultant (Czech English)
Location: Sofia Bulgaria
Work Model: On-Site
Schedule: MondaySunday 09:0019:00 (Rotational shifts)
Department: Customer Care
Type: Non-Technical Support
Training: 3 weeks On-Site
About the Role
We are looking for a Czech-speaking Solutions Consultant with strong English skills to join an international customer care team in this role you will support users of Google services such as Play Store Google Pay Google for Families Books Movies and more. This is a non-technical troubleshooting position focused on delivering excellent customer experience.
Key Responsibilities
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Provide customer support via phone email and chat for Google digital services.
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Assist customers with issues related to app purchases subscriptions payments family accounts digital content and account settings.
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Guide users through step-by-step troubleshooting for non-technical issues.
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Maintain accurate case records and follow internal procedures.
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Ensure a high level of customer satisfaction with every interaction.
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Work effectively in a fast-paced multicultural environment.
Requirements
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Native/Fluent Czech (C1C2).
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Good English proficiency (B2).
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Excellent communication and problem-solving skills.
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Customer-oriented mindset and positive attitude.
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Ability to work on-site in Sofia.
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EU citizenship or valid working permit for Bulgaria is an advantage.
What We Offer
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Competitive salary package (paid in BGN Bulgarian Lev).
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300 BGN monthly rental allowance for the full duration of the contract.
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150 BGN flight reimbursement (paid upon arrival or with the first salary).
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Assistance with real estate and administrative procedures.
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On-site paid training (3 weeks).
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Multicultural and supportive work environment.
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Career development opportunities within a global company.
Relocation Support
If relocating to Sofia:
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Help finding accommodation.
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Guidance for registration processes in Bulgaria.
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Rental support and flight reimbursement to make your relocation smooth.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
