User Documentation and Training Expert

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client a leading Software Information and Communication Technologies company operates internationally (Athens Brussels Luxembourg Copenhagen Stockholm London Nicosia Hong-Kong Valetta etc). Our client is a renowned supplier of IT services to government institutions multinational corporations public administrations and multinational companies research and academic institutes.

Role Overview

Our client currently has a vacancy for a User Documentation and Training Expert fluent in English to offer his/her services as an expert who will be based in Brussels Belgium.. In the context of the first assignment the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.

Job type: Full time/Permanent

Location: Belgium

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

University degree in IT or relevant discipline combined with minimum 15 years of relevant working experience in IT;
Very good knowledge of MS Office (PPT Word Excel Teams etc.) and SMT;
Proven experience in training;
Proven experience in the field of end-user support (telephone and online);
Proven experience in drafting documentation specifically training documentation (development and updating of manuals coaching documents course scenarios FAQs online help online videos quick guides wikis update and testing of new applications);
Good knowledge of one or more of the following tools: GIMP ITIL HTML Flash Visio Confluence Captivate Camtasia would be an asset;
Excellent command of the English language and proficiency in French.

Responsibilities

Design preparation and provision of basic training courses and updating of these courses during the release of applications for all users in multiple departments;
Development and updating of training material (drafting user manuals for the applications for which he/she is responsible course scenarios and FAQs development of e-Learning videos and online aids drafting of web pages testing of new versions of applications etc.) in close cooperation with the owners and project manager;
First-level training support for users mainly by e-mail and telephone;
Interaction with stakeholders (customer users project owners and the developers);
Testing when requested by the project owner.