Remote Customer Advisor for HBO Max Turkey-based

Ankara - Turkey

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues account and content inquiries and subscription-related questions across multiple channels c.

This is a remote position and all necessary equipment will be provided.

Project: HBO Max (Tier 1)
Contract: Full-Time
Location: Remote (only residents in Turkey)
Languages Required: German C1 English B1
Shifts: Rotating shift schedule (5 days per week)
Summer Shifts
10:00 19:00 13:00 22:00 16:00 01:00
Winter Shifts
11:00 20:00 14:00 23:00 17:00 02:00

Responsibilities

Provide customer support through phone email chat and social media
Assist customers with technical issues account and content inquiries
Follow internal processes and escalate cases when needed
Deliver service with empathy accuracy and professionalism

Your Profile

Fluent in German (C1) and English (B1)
Strong communication problem-solving and multitasking skills
Computer literacy
Turkish ID (must reside in Turkey)

What We Offer

Online 10-day onboarding training
Net Salary: 30000 TL
Quality Bonus: 10%
Meal Allowance (Pluxee Card): 4500 TL
Private Health Insurance: Maphre ÖSS

Why Join Us

Become part of a dynamic multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career work remotely from Turkey and enjoy a collaborative environment where your German language skills truly stand out!

If youre interested apply or send your CV to

About the Role We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues account and content inquiries and subscription-related questions across multiple channels c. This is a remote position and all ...