Founding Customer Success Lead

WHO WE ARE

Were an early-stage startup redefining how live events venues and festivals turn fans into loyal returning communities. With our all-in-one fan engagement platform were building a unique software solution that enables clients to launch manage and scale international campaigns with ease. Trusted by industry leaders such as Verknipt Stelz Par-T and Insomniac we sit at the forefront of event marketing and brand activation. As part of our founding team youll play a key role in shaping our customer success function as well as the culture tools and growth trajectory of the company

WHO WERE LOOKING FOR

Do you live and breathe customer success Are you excited to build something from scratch wear many hats and lead both strategy and execution Were looking for a Founding Customer Success Lead who wants to build something this role you will own the customer lifecycle create the playbook for success and become the trusted partner for both our customers and the team.

WHAT YOULL DO

• Define and execute onboarding adoption retention and expansion strategies from day one

• Serve as the primary customer advocate internally. You understand their challenges analyze trends and drive process improvements.

• Build scalable systems and processes: health scoring success metrics playbooks tooling and setting up workflows.

• Manage relationships with customers personally. You organize regular check-ins delivering value and aligning expectations between sales and the customer success team.

• Collaborate with product sales and engineering to translate customer insights into roadmap decisions

• Prepare for growth: hire train and mentor the next generation of customer-facing talent as we scale

WHAT YOULL BRING

• 3-5 years of relevant working experience

• Demonstrated ability to build and own processes from scratch in a dynamic uncertain environment

• Excellent communication skills with an ability to engage customers at all levels and translate insights for internal stakeholders

• A deep empathy for customers with a proactive mindset and well get it done attitude

• Strong analytical curiosity: comfortable defining metrics and spotting signals of churn growth or friction

• Passion for our mission and readiness to join as an early high-impact hire

NICE-TO-HAVE

• Familiarity with CS tooling (e.g. Intercom Pipedrive Asana Hubspot)

• Experience or enthusiasm for working across international markets

• Background in onboarding support or customer growth/expansion

WHAT WELL BRING

• A meaningful equity stake and the chance to help build the company from the ground up

• Autonomy ownership and direct influence on our customer strategy and product roadmap

• A supportive high-energy team that values creativity learning and impact

• A clear growth path to Head of Customer Success or beyond as we scale with a salary and a bonus structure that rewards impact.
  
  

HOW TO APPLY

Excited to build something great Please send your resume/CV and a short note to telling us why building customer success from the ground up fires you up.

We cant wait to hear from you and hopefully welcome you to our team!

Hi Im Benjamin CEO of Innercrowd. Were a The Hague based startup with good traction building an AI powered marketing automation platform for events. Our small but motivated team is looking for a Founding Customer Succes Lead who owns the customer lifecycle. Id love to connect and share more about the role culture and how we plan to transform event marketing. Let me know if youre open to learning more. Looking forward to hearing from you!