Funding & PSP Relationship Manager

SummitNext Technologies Sdn Bhd

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

The Funding and PSP Relationship Manager will oversee the day-to-day operations of the funding function (deposits withdrawals reconciliations and payment flow monitoring) while also managing relationships with Payment Service Providers (PSPs). This is a senior hands-on role responsible for ensuring smooth transaction flows optimizing payment success rates improving client experience and maintaining operational compliance across all payment channels.

The ideal candidate has a strong background in payments/funding operations within a Forex or FinTech environment excellent analytical skills and proven experience in onboarding managing and maintaining strategic relationships with PSPs.

What Will You Do:

Funding Operations Leadership

Lead and supervise the Funding Team ensuring timely processing of deposits withdrawals chargebacks and reconciliations.
Monitor daily payment flows identify bottlenecks and resolve operational issues quickly.
Ensure SLAs accuracy targets and compliance requirements are met.
Optimize processes across CRM cashier wallets and internal operations tools.
Work closely with Compliance Risk Payments and Back Office to ensure smooth
coordination.
Drive continuous improvements to reduce manual workload errors and processing time.
Produce daily weekly and monthly funding performance reports (approval rates volumes PSP performance etc.)

PSP Management & Onboarding

Own end-to-end PSP onboarding including requirements gathering technical documentation review testing and go-live coordination.
Act as the main point of contact between the company and all PSPs.
Maintain strong PSP relationships to secure priority support negotiate fees and optimize performance.
Conduct ongoing monitoring of approval rates decline reasons and fraud patterns across all PSPs.
Work with product BI and tech teams to troubleshoot PSP issues and implement improvements.
Ensure compliance with PSP requirements and regulatory standards.
Propose new PSPs alternative payment methods and improvements based on market needs and internal data.

Data Monitoring & Performance Optimization

Analyse transaction data to identify trends payment failures and issues affecting conversion.
Work with BI to create dashboards and improve transaction visibility.
Collaborate with PSPs to improve routing MID setup transaction logic and decline handling.
Ensure full traceability and reconciliation between CRM PSP portals and internal financial systems.

Cross-Functional Collaboration

Work closely with the Product/Tech teams on payment integrations and enhancements.
Support Marketing and Conversion teams by advising on payment availability per region.
Provide insights to Finance on cash flow planning settlement schedules and PSP performance.
Work with Legal/Compliance to ensure PSP contracts licenses and regulatory obligations are up to date.

What Makes You A Good Fit:

3-5 years of experience in funding/payments operations within a Forex FinTech or payments company.
Proven experience in managing PSP relationships and participating in PSP onboarding projects.
Strong understanding of payment flows MIDs routing logic approval/decline codes and reconciliation.
Experience with CRM systems (preferably FX/Trading CRMs) and payment gateways/cashiers (Praxis).
Experience working with BI tools (Cluvio Power BI) is preferred.
SQL knowledge for basic data extraction (desirable).
Understanding of chargebacks fraud prevention and risk management is preferred.
Exposure to PSP technical integrations (API IPN callbacks) is preferred.

What We Offer:

Competitive Salary and incentives
15 days annual leave
Monthly lunch
Hybrid schedule
Birthday leave
Medical & Health Insurance
4 weeks of work from anywhere
Online learning and development platform
Social events throughout the year
Employee Referral Scheme

Job Overview: The Funding and PSP Relationship Manager will oversee the day-to-day operations of the funding function (deposits withdrawals reconciliations and payment flow monitoring) while also managing relationships with Payment Service Providers (PSPs). This is a senior hands-on role responsible...