Job Description:

About Dow Jones Design & Research

Our Design & Research org brings together world-class designers and researchers with a unified purpose: to connect people to the news and information that matters most. Were the strategic force that transforms deep user understanding into exceptional product experiences across our entire portfoliofrom The Wall Street Journal to Factiva. Our integrated approach ensures that research insights directly shape design decisions while design explorations reveal new research opportunities. Together were building coherent accessible experiences that honor our 135-year legacy while pushing us boldly into the future. Were a globally distributed team spearheading a digital transformation at Dow Jones newly staffed by industry leaders from Google LinkedIn The New York Times and more. Through our combined expertise in design craft and research rigor we ensure that millions of users can depend on our platforms for truth in a world full of noise.

About the Role

Were seeking a Principal Product Researcher to strategically lead and scale our research function across the entire B2B and B2C Dow Jones portfolio. This expert will establish research as a primary strategic partner directly influencing investment decisions and driving roadmap planning.

At the Principal level you will utilize mixed-methods expertise to lead high-visibility longitudinal programs identify paradigm shifts in user behavior and synthesize insights that reshape organizational thinking. You will mentor the next generation of research leaders and create programs that open new markets and establish best practices adopted organization-wide. At the core of your role you will be tasked with building the necessary infrastructure for scalable research quality rigor and speed leveraging strong operational and program management capabilities.

Your impact will be measured through your ability to influence tech partners across the organization communicate transformative insights to executive leadership and build external visibility for Dow Joness research excellence. This demands someone who can navigate complex stakeholder landscapes drive decision-making and define the measurable frameworks and metrics necessary to evaluate product performance and accelerate strategic investment.

The Principal Product Researcher will report to the VP Product Research within the Design & Research organization.

You Will

• Drive Strategic Impact: Shape research strategy for entire portfolios translating insights into clear business outcomes to influence C-level executives and accelerate decisions on investment and portfolio planning.
• Pioneer Best-in-Class Methods: Serve as a mixed-methods expert pioneering research methods that become organizational standards and ensuring the selection of the most rigorous methodology to answer key strategic and product questions.
• Build Institutional Knowledge: Establish a programmatic systems-based approach to UXR that ensures learning builds cumulatively and develops lasting institutional knowledge across the organization.
• Lead Operational Excellence: Drive operational excellence thats recognized as best practice creating innovative efficiencies that dramatically improve research ROI. Youll build research platforms and integrate them with major business processes.
• Align Teams and Vision: Synthesize insights to reshape organizational thinking creating conceptual frameworks that connect micro-level user behavior to macro-level industry trends and long-term product vision.
• Develop Next-Generation Leaders: Develop future research leaders through active mentorship sponsorship and the design of career frameworks and leadership development programs.

You Have

• 10 years of product research experience with significant time setting strategy for complex multi-product organizations.
• Proven track record of organizational impact including research that influenced portfolio planning investment decisions and enterprise strategy.
• Deep technical and methodological expertise spanning qualitative quantitative including product baselining and benchmarking and generative/discovery research methods.
• Fluency in UX Metrics and Analytics with a proven ability to partner with Data Science teams to develop and deploy sound strategic UX product performance metrics.
• Excellence in research innovation with a history of pioneering methods adopted as organizational standards and solving unprecedented challenges.
• Executive presence and influence with ability to communicate to C-level executives shape organizational thinking and stand firm on critical user advocacy.
• Strong talent development experience including mentoring senior researchers scaling research organizations and creating leadership programs.
• Bachelors degree or equivalent in Psychology HCI CogSci Anthropology or related field (advanced degree highly preferred).

Nice to Have

• Experience in media publishing or financial services at enterprise scale
• Track record of research-driven business transformation
• External thought leadership through publications and/or speaking engagements
• Experience with research ethics and governance at scale
• Background in AI/ML research applications
• Teaching experience related to user-experience research
• Research expertise in global or international markets
• Patents or innovations in research methods or product development

Our Benefits

• Comprehensive Healthcare Plans for you and your family (paid by Dow Jones)
• Extra paid Time Off (30 days of holidays/year)
• Possibility to work remotely for 3 months/year (desplazamiento program) or one week of remote work per quarter
• Meal benefit with Pluxee (171/month on top of your salary)
• Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3 %).
• Comprehensive Insurance Plans
• Well-being Resources (200 USD allowance per quarter Classpass etc.)
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program

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