Credit & Collections Specialist

Bon Accord - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

POSITION: Credit & Collections Specialist
STATUS: Full-time
LOCATION: Kohl & Frisch Limited (Concord ON)
REPORTS TO: Supervisor Credit & Collections
DEPARTMENT: Finance

Founded in 1916 Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national Canadian-owned and operated wholesale distributor. A family-owned company it is one of Canadas leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers independent pharmacies clinics and hospitals for all their Rx OTC home healthcare and front shop needs.

Primary Role of this Position

Reporting to the Credit Supervisor this position is responsible for managing all independent accounts across Canada encompassing collections reconciliation and general credit administration.

Key Areas of Responsibility

To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
To handle all returned payments and reporting
To follow up frequently for payment commitments
To handle all requests for documentation and to conduct all research resulting from the request
Assist with payment allocations for assigned accounts
Manage collection and full reconciliation of some Hospital & National Accounts
Prepare weekly statements and monthly reports for assigned accounts
Reply to all trade requests
Manage all drop shipment credit approvals
Review and release of held orders within approval limit
Reconcile customer accounts resolving any discrepancies
Investigate and resolve billing discrepancies
Collaborate with other departments to review status of accounts and confirm good standing to qualify to participate in internal marketing promotions
Weekly ATB analysis with Supervisor
To provide superior customer service to our internal and our external customers
Process freight claims in collaboration with Transportation department
Review and assist with the clearing of Inter-depot transfers
Work closely with the sales team for significant changes in account status and any returned payments
To compile and submit credit review summaries about problem accounts to Supervisor
Assist and provide required documents to fulfil auditor requests
To work as a team with sales customers other departments and members of this department to and accelerate cash inflows and reduce credit risk
Other duties as required

Education and Qualifications

Minimum of 5 years of progressively responsible collection and reconciliation experience in a high-volume department
University or College (or equivalent experience)
Completion or enrolment in the CCP program
Experience working in a privately owned organization would be an asset
Must be able to work autonomously and have effective & persuasive collection & negotiation skills.
Must possess excellent organization reconciliation and analytical skills
Must have excellent communication and follow up skills
Proven ability to overcome obstacles and get results
Must have strong inter-personal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts
Strong customer service skills with the ability to resolve customers concerns
Confidence and tact in dealing with business owners and Sales team
Advanced skills in MS Excel
Conscientious & results oriented with a strong work ethic positive attitude and the ability to work well under pressure & within deadlines.

How to Apply
If you are interested in applying please submit a cover letter and a résumé to: .

Please ensure you specify the job title Credit & Collections Specialistin the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodation upon request for candidates taking part in the selection process.

Required Experience:

POSITION: Credit & Collections SpecialistSTATUS: Full-timeLOCATION: Kohl & Frisch Limited (Concord ON) REPORTS TO: Supervisor Credit & Collections DEPARTMENT: FinanceFounded in 1916 Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national C...

Primary Role of this Position

To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
To handle all returned payments and reporting
To follow up frequently for payment commitments
To handle all requests for documentation and to conduct all research resulting from the request
Assist with payment allocations for assigned accounts
Manage collection and full reconciliation of some Hospital & National Accounts
Prepare weekly statements and monthly reports for assigned accounts
Reply to all trade requests
Manage all drop shipment credit approvals
Review and release of held orders within approval limit
Reconcile customer accounts resolving any discrepancies
Investigate and resolve billing discrepancies
Collaborate with other departments to review status of accounts and confirm good standing to qualify to participate in internal marketing promotions
Weekly ATB analysis with Supervisor
To provide superior customer service to our internal and our external customers
Process freight claims in collaboration with Transportation department
Review and assist with the clearing of Inter-depot transfers
Work closely with the sales team for significant changes in account status and any returned payments
To compile and submit credit review summaries about problem accounts to Supervisor
Assist and provide required documents to fulfil auditor requests
To work as a team with sales customers other departments and members of this department to and accelerate cash inflows and reduce credit risk
Other duties as required

Education and Qualifications

Minimum of 5 years of progressively responsible collection and reconciliation experience in a high-volume department
University or College (or equivalent experience)
Completion or enrolment in the CCP program
Experience working in a privately owned organization would be an asset
Must be able to work autonomously and have effective & persuasive collection & negotiation skills.
Must possess excellent organization reconciliation and analytical skills
Must have excellent communication and follow up skills
Proven ability to overcome obstacles and get results
Must have strong inter-personal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts
Strong customer service skills with the ability to resolve customers concerns
Confidence and tact in dealing with business owners and Sales team
Advanced skills in MS Excel
Conscientious & results oriented with a strong work ethic positive attitude and the ability to work well under pressure & within deadlines.