Technology Support Lead IAM & AWS
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in the Commercial and Investment Bank you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.
Job responsibilities
- Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Oversees the end-to-end management of production and UAT environments ensuring high availability resiliency reliability performance and security
- Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping Identity
- Ensure all processes and solutions adhere to regulatory requirements and internal policies maintaining robust compliance and security standards throughout the IAM lifecycle
- Leads the design deployment and optimization of AWS-based infrastructure leveraging cloud-native solutions for scalability and resilience
- Collaborates with engineering product security and business teams to align production management initiatives with organizational goals
- Establishes and monitors key performance indicators (KPIs) for production systems driving proactive incident management and root cause analysis
- Collaborates with technical experts key stakeholders and team members to resolve complex problems
- Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil
- Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Tracks industry trends and emerging technologies recommending enhancements to production management practices
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient experience in observability and monitoring tools and techniques (Geneos Dynatrace Grafana and Splunk) with experience in configuration integration and analysis of application and infrastructure metrics
- Proficient in Python scripting
- Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework and proficient knowledge of cloud security principles compliance frameworks and risk management
- Proficient in Identity and Access Management (IAM) - ForgeRock and Ping Identity OAuth OIDC
- Hands-on expertise with AWS cloud deployments and AWS services (EC2 IAM S3 Lambda CloudFormation) architecture and security best practices
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Demonstrated expertise in Linux scripting enabling effective management of routine operations and tasks within a Linux environment
- Experience with enterprise scheduling tools (Autosys or Control-M) with the ability to manage and automate workflow processes effectively
- Experience with automation tools DevOps methodologies and CI/CD pipelines
Preferred qualifications capabilities and skills
- AWS certifications (AWS Certified Solutions Architect AWS Certified Security Specialty)
- Experience in financial services or highly regulated industries
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
