Client Technologies Specialist 1 Client Technologies
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Job Location:
Bangor, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Client Technologies Specialist 1 provides comprehensive technology support and services serving as a key point of contact between the departments business functions and its technology requirements. This role involves desktop support coordination of software changes hardware and software procurement and ensuring effective system operations. The specialist will also participate in performance analysis problem resolution and communication of service outages.
The Client Technologies Specialist 1 provides comprehensive technology support and services serving as a key point of contact between the departments business functions and its technology requirements. This role involves desktop support coordination of software changes hardware and software procurement and ensuring effective system operations. The specialist will also participate in performance analysis problem resolution and communication of service outages.
Location:Bangor Maine United States nWashington District of Columbia United States
Responsibilities:
- Assist in coordinating testing changes upgrades and new software products.
- Make recommendations on functional and technical improvements.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities.
- Provide accurate and complete answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials.
- Ensure all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
- Install configure and maintain personal computers and other related equipment devices and systems.
- Assist in troubleshooting network issues systems and applications.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Assist in coordinating testing changes upgrades and new software products.
- Make recommendations on functional and technical improvements.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities.
- Provide accurate and complete answers to general use and environment questions.
- Serve as the point of contact for technology support and services.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials.
- Ensure all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers network hardware peripheral equipment and software.
- Investigate user problems identify their source determine possible solutions test and implement solutions.
- Install configure and maintain personal computers and other related equipment devices and systems.
- Assist in troubleshooting network issues systems and applications.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
Required Skills & Certifications:
- Customer service skills
- Desktop support experience
- Inventory control experience
- Strong communication skills (written and spoken)
- Ability to work in a team environment
- High School diploma
- Entry-level experience
- Customer service skills
- Desktop support experience
- Inventory control experience
- Strong communication skills (written and spoken)
- Ability to work in a team environment
- High School diploma
- Entry-level experience
Preferred Skills & Certifications:
- Not specified
- Not specified
Special Considerations:
Scheduling:
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
