Sr. Salesforce Administrator

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Sr. Salesforce Administrator

Location: Austin TX- hybrid model

Contract: 3-6 months- likely to extending

The client is seeking an Sr. Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem. Our resource will serve a key role bridging functional business and/or process requirements with technology product capabilities. Their depth of experience and knowledge with Salesforce Service Cloud allows them to influence both IT and internal business teams to drive technical integration design and implementation resulting in maximum value for Q2. The person understands the importance of Agile deployment and ensures execution through all project phases. The candidate will have a passion for enabling to operate their businesses more effectively using Salesforce and integrated technologies.

Job Description

Manage and administer multiple applications - Salesforce Service Cloud Experience Cloud and Salesforce Integrations
Work with business groups to define enhancements for key objectives and initiatives
Lead business requirements gathering and process mapping sessions
Perform hands-on technical design prototyping proofs-of-concept and development
Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
Create Flows to further customize Salesforce to meet specific use cases including the use of high-quality practices validation testing end user testing and complete documentation
The ability to guide collaborate and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.
Build reports automation and dashboards that provide comprehensive and actionable business intelligence
Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.
Continuing education to advance skills which may include a combination of self-study and instructor led trainings seminars certifications etc.
Build cross-training programs (scoping discovery configuration documentation and training)
Participate in DevOps/release management
Identify unused or underutilized platform features to identify business opportunities and drive adoption
Work using Agile Methodologies with knowledge of JIRA tools

Heres What Were Looking For:

Typically requires a Bachelors degree and a minimum of 8 years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
Strong Salesforce product knowledge and at least 3 years of preferred Salesforce Administration hands-on experience
Experience Service Cloud (Case Assignment Omnichannel Service Console Lighting Layouts Entitlements and Reporting)
Experience building troubleshooting and improving Flows for automation
Experience implementing Salesforce configuration changes as an admin
DevOps/release management experience
Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)
Experience with backup solutions (OwnBackup) DevOps software (Copado Essentials) JIRA and Confluence tools are a plus/preferred
Strong change management skills for business adoption of Salesforce and other integrated applications
Excellent relationship-building skills through verbal and written interactions with team and stakeholders
Ability to translate requirements into technical solutions with little guidance and deliver results
Strong technical documentation skills
Ability to effectively work with business Superusers IT business analysts and project managers to ensure consistency with strategic direction
Understanding of project management principles
Salesforce Administrator Certification strongly preferred
Experience with Experience Cloud managing Customer or Partner Sites strongly preferred
Experience with Einstein for Service or similar tools also strongly preferred

Role: Sr. Salesforce Administrator Location: Austin TX- hybrid model Contract: 3-6 months- likely to extending The client is seeking an Sr. Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem. Our resource wil...

Role: Sr. Salesforce Administrator

Location: Austin TX- hybrid model

Contract: 3-6 months- likely to extending

Job Description

Manage and administer multiple applications - Salesforce Service Cloud Experience Cloud and Salesforce Integrations
Work with business groups to define enhancements for key objectives and initiatives
Lead business requirements gathering and process mapping sessions
Perform hands-on technical design prototyping proofs-of-concept and development
Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
Create Flows to further customize Salesforce to meet specific use cases including the use of high-quality practices validation testing end user testing and complete documentation
The ability to guide collaborate and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.
Build reports automation and dashboards that provide comprehensive and actionable business intelligence
Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.
Continuing education to advance skills which may include a combination of self-study and instructor led trainings seminars certifications etc.
Build cross-training programs (scoping discovery configuration documentation and training)
Participate in DevOps/release management
Identify unused or underutilized platform features to identify business opportunities and drive adoption
Work using Agile Methodologies with knowledge of JIRA tools

Heres What Were Looking For:

Typically requires a Bachelors degree and a minimum of 8 years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
Strong Salesforce product knowledge and at least 3 years of preferred Salesforce Administration hands-on experience
Experience Service Cloud (Case Assignment Omnichannel Service Console Lighting Layouts Entitlements and Reporting)
Experience building troubleshooting and improving Flows for automation
Experience implementing Salesforce configuration changes as an admin
DevOps/release management experience
Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)
Experience with backup solutions (OwnBackup) DevOps software (Copado Essentials) JIRA and Confluence tools are a plus/preferred
Strong change management skills for business adoption of Salesforce and other integrated applications
Excellent relationship-building skills through verbal and written interactions with team and stakeholders
Ability to translate requirements into technical solutions with little guidance and deliver results
Strong technical documentation skills
Ability to effectively work with business Superusers IT business analysts and project managers to ensure consistency with strategic direction
Understanding of project management principles
Salesforce Administrator Certification strongly preferred
Experience with Experience Cloud managing Customer or Partner Sites strongly preferred
Experience with Einstein for Service or similar tools also strongly preferred