Sales & Marketing Community Manager I
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Job Location:
Neenah, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
100% remote
Job duration: 12 months
job Title: Sales &; Marketing - Community Manager I
Role offers offsite remote working arrangement from any US-based home location
Adequate internet/Wi-Fi service is necessary to complete work duties
Shifts vary between the hours of 8:00am-9:00pm CT Monday thru Friday depending on assigned schedule
Role requires minimal weekend (consecutive Saturday Sunday) coverage between 9:00am-5:00pm CT depending on assigned schedule (rotating through extensive CM team)
Engagement with multiple disciplines throughout the organization therefore must be able to professionally represent the Consumer Engagement team and our cohesive perspective
Adequate internet/Wi-Fi service is necessary to complete work duties
Shifts vary between the hours of 8:00am-9:00pm CT Monday thru Friday depending on assigned schedule
Role requires minimal weekend (consecutive Saturday Sunday) coverage between 9:00am-5:00pm CT depending on assigned schedule (rotating through extensive CM team)
Engagement with multiple disciplines throughout the organization therefore must be able to professionally represent the Consumer Engagement team and our cohesive perspective
Job Description: The community manager will manage owned social media channels engage with consumers in social media both proactively and reactively and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally. The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company) to shepherd and provide feedback to various departments internally (brand AMC consumer services quality legal IT etc.) and to be on the front line for spotting emerging risk in social channels.
The community manager is responsible for overseeing multiple heaalthcare brands within a sector/category and ensuring that our consumers receive the most efficient integrated and effective experience available.
The community manager is responsible for overseeing multiple heaalthcare brands within a sector/category and ensuring that our consumers receive the most efficient integrated and effective experience available.
An integral role of the brands presence on social media the community manager has practical knowledge leveraging brand voice in the form of culturally relevant social-native commenting & engagement.
The community manager will implement the KCNA social media approach of assigned brands manage engagement and interactivity with the consumer audience and foster a positive consumer experience. This role coordinates with external agency partners (including digital media and PR) as well as internal department teams to support their respective missions ensuring consistency in voice and cultivating a strong social brand.
Duties:
Interact with consumers in our owned social media platforms leveraging integrated management software and related tools
Participate in the development of agile marketing content based on monitoring social media flagging opportunities and formulating plans with internal & external partners
Document share and provide guidance on social copywriting best practices within and across community management teams
Participate within channels that the organization will be leveraging to have firsthand knowledge of all relative opportunities available
Support the development management and maintenance of all social media initiatives
Contribute to creating FAQs consumer responses and other social media content to support ongoing brand activations
Maintain relevant knowledge of social media trends and best practices (while helping develop/socialize)
Additional miscellaneous tasks related to the role are dependent on business needs
Note: The primary responsibilities of this role are related to directly engaging with consumers in social channels; this is not a social media strategist or campaigns and tactics development role
Qualifications:
Candidate should hold a bachelors degree preferably in a relevant discipline (i.e. communication marketing PR journalism or other relevant areas) and/or demonstrated equivalent ability and experience in the targeted area
Copywriting/editing experience for social content general engagement and risk management is required
A minimum of 1-2 years of experience is typically expected in entering this position
Experience with Sprinklr (or related social media management & listening software) is desired
Bilingual in Spanish or French a plus
The community manager will implement the KCNA social media approach of assigned brands manage engagement and interactivity with the consumer audience and foster a positive consumer experience. This role coordinates with external agency partners (including digital media and PR) as well as internal department teams to support their respective missions ensuring consistency in voice and cultivating a strong social brand.
Duties:
Interact with consumers in our owned social media platforms leveraging integrated management software and related tools
Participate in the development of agile marketing content based on monitoring social media flagging opportunities and formulating plans with internal & external partners
Document share and provide guidance on social copywriting best practices within and across community management teams
Participate within channels that the organization will be leveraging to have firsthand knowledge of all relative opportunities available
Support the development management and maintenance of all social media initiatives
Contribute to creating FAQs consumer responses and other social media content to support ongoing brand activations
Maintain relevant knowledge of social media trends and best practices (while helping develop/socialize)
Additional miscellaneous tasks related to the role are dependent on business needs
Note: The primary responsibilities of this role are related to directly engaging with consumers in social channels; this is not a social media strategist or campaigns and tactics development role
Qualifications:
Candidate should hold a bachelors degree preferably in a relevant discipline (i.e. communication marketing PR journalism or other relevant areas) and/or demonstrated equivalent ability and experience in the targeted area
Copywriting/editing experience for social content general engagement and risk management is required
A minimum of 1-2 years of experience is typically expected in entering this position
Experience with Sprinklr (or related social media management & listening software) is desired
Bilingual in Spanish or French a plus
Key Skills
- Bidding
- Internship
- Accomodation
- ABAP
- Gsm
- Analytics
