IT Desktop Support Technician (Junior)

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Laptop/desktop imaging & driver/BIOS updates
Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills
Complete at a minimum the following customer appointment tasks during the hardware exchange:

Signing into the device
Signing into zScaler
Signing into M365 and having data sync from the Cloud
Mapping network drives
Setting up printers
Installing any custom software
Copying over any local data (ie. Browser favorites files saved to HDD etc.)

Skills/Experience:

Desktop support: 1 year (Required)
Imaging
We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.

Job Description:Laptop/desktop imaging & driver/BIOS updatesSetting appointments with users to handover new devices & take existing devices Excellent customer service/communication skillsComplete at a minimum the following customer appointment tasks during the hardware exchange:Signing into the devi...