Community & Engagement Specialist

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories graphics processors motherboard chip sets and a variety of components used in consumer electronics goods.

Job Title: Community & Engagement Specialist

Work Location: Austin TX 78728

Duration: 9 Months

Work Type: Temporary Assignment

Job Type: Remote

Job Description:

Roles and Responsibilities:

Day-to-Day Community Management:

Oversee the daily operations of the Gaming Discord ensuring that conversations are moderated in a respectful inclusive and brand-appropriate manner.
Publish engaging content monitor discussions and enforce community guidelines to foster a safe welcoming environment.

Community Programming & Engagement Activities:

Plan and execute interactive initiatives such as polls AMAs watch parties and themed events to drive member participation and strengthen community bonds.

Member Recognition & Retention:

Identify acknowledge and reward active community members through recognition programs shoutouts or incentives.
Develop strategies to encourage ongoing positive contributions and nurture brand advocates.

Top Must Have Skills:

Community Strategy
Community Moderation
Content Drafting/Publishing

Volunteer Moderator Team Leadership:

Manage and provide support to a team of 12 volunteer moderators.
Guide them in making decisions regarding community management actions such as muting banning or de-escalating conflicts.
Ensure alignment on enforcement of rules consistency in decision-making and a professional community-first approach.

Communication & Collaboration:

Act as the central point of contact for moderation updates brand initiatives and community-related communications.
Share relevant updates with the community team and ensure smooth alignment with broader brand strategy.

Server Innovation & Strategy:

Develop and implement new strategies to keep the Discord server current with the latest platform features processes and best practices.
Regularly evaluate server structure roles and functions to optimize community engagement.

Cross-Functional Collaboration:

Partner with the social media and marketing teams to design and execute integrated community activation strategies ensuring consistency across platforms and campaigns.
Content & Communication

Content Creation & Publishing:

Draft schedule and publish engaging and brand-aligned posts across Discord ensuring consistency with the broader content calendar and campaign timelines.

Community Listening & Feedback Analysis:

Monitor community sentiment identify recurring themes or concerns and surface actionable insights to internal teams. Provide recommendations based on trends to inform community strategies and product marketing.

Collaborative Campaign Execution:

Work closely with marketing product and partner teams to align messaging amplify campaigns and extend promotional efforts through community channels.

Events & Activations

Event Planning & Execution:

Support the planning and execution of online events including game nights watch parties and other interactive experiences that strengthen community ties.

Cross-Team Coordination:

Liaise with internal stakeholders and external partners to ensure event logistics scheduling and technical requirements are handled effectively.

Performance Tracking & Reporting:

Measure event participation and engagement.
Compile post-event reports that capture highlights community feedback and lessons learned to inform future events.

Sweepstakes & Giveaways Management:

Manage the setup approval and execution of Gleam sweepstakes or similar campaigns coordinating with agency partners to ensure compliance and successful delivery.

Operations & Reporting

Process Management & Documentation:

Maintain content calendars activity trackers and operational documentation to ensure organized and efficient workflows.

Performance Measurement:

Review and analyze weekly and monthly reports on community engagement member growth and sentiment.
Provide actionable insights to leadership and recommend optimizations.

Moderator Coordination & Standards:

Ensure ongoing alignment of volunteer moderators with community standards and operational procedures.
Provide ongoing training and resources to improve their effectiveness.

Influencer & Partner Support

Influencer Engagement:

Assist with influencer-led activations within the community including collaborations giveaways and special events.
Ensure smooth execution and alignment with brand objectives.

Partner Collaboration:

Support partner activations by coordinating planning logistics and execution for community-driven activities.
Build strong relationships with partners to create meaningful and mutually beneficial community experiences.

Amplification of Influencer/Partner Campaigns:

Ensure influencer and partner content is effectively integrated into community platforms maximizing reach visibility and engagement.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer processors...