Desktop Support Technician
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Our client a leading provider of managed IT and outsourcing services catering to clients across South Africa and abroad is looking for an energetic Desktop Support Engineer to join their dynamic team in Cape Town.
Education:
Experience:
Basic Job Responsibilities:
If you are a motivated individual with a passion for providing excellent technical support we invite you to apply.
- Matric plus relevant tertiary qualification.
- MCSE Certified (preferred).
Experience:
- 2-4 years experience in a similar role.
- Microsoft technologies (Active Directory Windows 10 Windows Server 2016 and Office 365).
- WAN & LAN technologies essential.
- Understanding of TCIP tools (DNS and DHCP) and routing.
- Vendor engagement.
- Server and PC/Laptop/printer related hardware (HP Dell Lenovo Epson etc.)
- Previous exposure to retail environment and POS hardware Preferred.
- Valid drivers license and own transportation required.
Basic Job Responsibilities:
- Service Desk:
- Ensure that Service Desk telephones and emails are monitored during business hours. Emails to be checked at least every 30 mins.
- Log service desk incidents and requests received via email or telephone as per call logging procedures.
- Respond to logged incidents or requests within the agreed SLA and update the ticketing system.
- Provide level 1 telephonic support for respective applications and infrastructure.
- Arrange desk side support where applicable for respective applications and infrastructure.
- Escalate/assign L2 & L3 incidents to vendors or the manager accordingly.
- Communicate status updates with clients as required.
- Operational Support:
- Ensure that daily operational activities and maintenance plans are executed e.g. Backup tape changes health checks and log monitoring.
- Client visits/desk side support when required.
- Engagement with local vendors to meet operational requirements.
- Technical support of desktops servers printers network and other IT infrastructure.
- Support or CCTV PABX & call logging systems (3CX).
- Imaging and configuration of hardware devices as required.
If you are a motivated individual with a passion for providing excellent technical support we invite you to apply.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
