Consultancy Manager

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

ROLE PURPOSE:

The Consultancy Manager within CDWs Professional Services drives the successful delivery of high-quality consultancy engagements for both internal and external clients. They ensure every project is completed within agreed time scope quality and cost parameters applying robust governance to manage risks changes and issues proactively.

Beyond delivery assurance the Consultancy Manager provides strong leadership and direction for a diverse team of Associate Technical Consultants Technical Consultants Senior Technical Consultants Principal Consultants and Technical Delivery Managers. They are committed to developing talent fostering a culture of excellence and enabling consultants to perform at their highest potential.

Acting as the central point of contact the Consultancy Manager builds and maintains trusted relationships across Sales Solutions Sales Bid Management and Project Delivery teams ensuring seamless collaboration alignment on priorities and consistently exceptional client outcomes.

WHAT SUCCESS LOOKS LIKE:

• Clients are delighted projects are on time on budget and deliver real value.
• The team is engaged growing and recognised for technical excellence.
• Delivery runs smoothly risks are managed resources optimised and processes efficient.
• Consultants are trusted advisors solving problems with accuracy and creativity.
• Knowledge and best practices are shared to lift performance across all areas.
• Commercial targets revenue utilisation and profitability are consistently met or exceeded.
• You lead with clarity and support enabling your team to deliver their best work.

ROLE RESPONSIBILITIES

• Responsible for the current and future commercial success of their team department and CDW through effective management and forecasting of billable and productive utilisation continually ensuring co-workers are deployed on the most relevant work for their skill set aspirations & location and that set individual team and departmental KPI targets are met or exceeded.
• Develops retains attracts and actively encourages dedicated highly motivated and highly skilled talent and works proactively to strike an agreed balance between internal contract and partner resources.
• Prepares performance and training/development plans for team with regular reviews for all co-workers where reviews consist of measurement against set objectives highlighting training shadowing and accreditation needs and discussions about career aspirations and development.
• Develops and regularly maintains skills matrices training plans career aspirations and succession plans for all co-workers within practice.
• Acts as a mentor and general escalation point for all work carried out by their team seeking out mentoring shadowing training to support co-workers where needed.
• Promotes Professional Services with all client-facing co-workers to ensure there is an awareness of capability success and value for the services provided within their team department and the wider CDW.
• Works closely to deliver the agreed strategic and cultural direction of the Head of Professional Services to support with general improvements to meet or exceed departmental KPIs.
• Accountable for embracing and enhancing CDWs brand and that of the wider Professional Services department inside and outside of CDW.
• Stands in for the Head of Professional Services or other Consultancy Managers if requested.
• Works with the wider CDW organisation and partners on pre-sales and pipeline opportunities assisting with exploratory client discussions estimating resource costs preparing bid responses and peer reviewing proposals.
• Confidently and skilfully present on complex business technical and implementation solutions to internal and external clients.

The above is not an exhaustive list of duties and you will be expected to perform differenttasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

KNOWLEDGE SKILLS AND EXPERIENCE

• Leadership & People Management Demonstrable experience in leading a high performing Consultancy Team/Practice
• Development - Coaching mentoring and developing technical consultants.
• Client Relationship Management Building trust managing expectations and fostering long-term partnerships.
• Commercial Acumen Demonstrable experience of P&L management revenue forecasting utilisation optimisation and profitability analysis.
• Communication & Influence Translating complex technical concepts into clear actionable insights for clients and stakeholders.
• Problem-Solving & Decision-Making Rapidly assessing situations and determining effective solutions under pressure.
• Change Management Leading teams through evolving priorities technologies and client needs.
• Collaboration Working effectively across business units with sales operations and technical teams.
• Consulting Practices & Methodologies Engagement models delivery frameworks and client success strategies.
• Industry & Sector Expertise Understanding the clients business domain and relevant market trends.
• Technical Landscape Awareness Familiarity with the tools platforms and technologies used by the team.
• Quality & Governance Standards Compliance documentation and reporting best practices.
• Knowledge Management Processes for capturing and reusing intellectual capital.
• Performance Metrics KPIs for consultancy effectiveness project delivery and team productivity.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.