OPERATIONS- Specialist Delivery
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Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Shift time is 11:00am- 7:30pm EST
Responsibilities
Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.
Maintain and update delivery resources when exceptions occur.
Professionally communicate with area district management and establish professional relationships with drivers store managers and branch managers
Provide customer order entry and store personnel support as it relates to the Sherwin-Williams Delivery Service
Effectively communicate via phone text and email
Provide support for multiple districts throughout Paint Stores Group
Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group
Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.
Generally monitor and track driver activity and behaviors i.e. rogue delivery accountability.
Add value to store operations and ensure overall customer satisfaction.
Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.
Identify and report procedure/policy violations to the appropriate field personnel.
Directly identify and address any issues constraining service in assigned districts.
Responsible for communicated metrics in specific areas of responsibility.
Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.
Work with SWDS Supervisors to achieve department goals.
Become an expert user of all Department Software.
Position may also be responsible for various administrative functions as needed by department.
Qualifications
Position Requirements
Education
Required:
High School Diploma or GED
Preferred:
Associate or bachelors Degree
Experience
Required:
1-2 years of experience in a customer service-based role
Preferred:
SWDS Routing and Dispatching experience
Experience working with Telematics and/or Logistics Software
Position Requirements
Required:
Time management experience working with deadlines.
Multitasking in a fast-paced dynamic environment
Shift time is 11:00 7:30EST
Preferred:
Previous Sherwin-Williams store operations and product knowledge
Dispatching and Routing Software Experience
Cisco Finesse Phones
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
