Service Desk & Deskside Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Language Requirement
Proficiency in Dutch is an added advantage.
Primary Skills & Responsibilities
Experience
Minimum of 3 years of experience in Service Desk operations supporting end-users in a corporate environment.
Communication Skills
Excellent verbal and written communication skills in English.
Versant score of 70 or equivalent is preferred.
ITSM Knowledge
Strong understanding of IT Service Management processes including Incident Service Request Change and Problem Management.
Ability to manage Service Desk operations effectively and ensure process adherence.
Incident & Ticket Management
Proficient in logging triaging and resolving incidents service requests and problems using ITSM tools.
Skilled in tracking monitoring and assigning tickets to appropriate teams while ensuring SLA compliance.
Documentation
Strong documentation skills with the ability to create and maintain technical documents process guides ticket updates and knowledge base articles.
Technical Skills
Hands-on experience troubleshooting:
Desktop and laptop issues
Network and connectivity issues
Printer and peripheral problems
Active Directory O365 and email-related issues
Microsoft Intune
macOS environments and JAMF management
Proficiency in Microsoft Office 365 configuration and troubleshooting.
Remote Support
Ability to provide remote assistance through remote desktop tools to resolve user issues efficiently.
Vendor Management
Experience coordinating with external vendors for issue resolution escalations and service delivery.
ITSM Tools
Proficient in ServiceNow for incident management service request handling and workflow tracking.
Soft Skills
Customer Handling: Strong customer-service mindset with a commitment to delivering high-quality support.
Adaptability: Ability to respond effectively to changing situations and unexpected challenges.
User Empathy: High level of understanding and patience when dealing with end-users and diverse support scenarios.
Certifications
ITIL Certification required demonstrating solid knowledge of IT Service Management practices.
Company Industry
IT Services and IT Consulting
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
