Senior Associate Web Support

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Associate Web Support!
In this role you will assist end users in transitioning to a unified website consolidating various platforms currently in use. This will allow users to access all platforms with a single login. The support includes addressing issues such as login problems updates role creation edits deletions permission management and more.

Responsibilities
Answering general inquiries: Responding to customer questions about Website Onboarding Login Product and Service
Guiding customers on how to purchase renew reset password change in billing and shipping address assisting in purchasing products adding products to the cart check out issues sending proforma invoices
Providing guidance on knowledge base: Assisting customers with creating and managing knowledge articles including how to search for and share relevant information with customers.
Troubleshooting basic issues: Check out CC payments account registration adding aircraft tails and avionics
Offering guidance on entitlements and SLAs: Assisting customers with setting up and managing entitlement processes service level agreements (SLAs) and milestones within Salesforce Service Cloud.
Resolving user access issues: Assisting customers with user access problems such as granting or revoking user permissions troubleshooting permission-related errors or managing user roles
Ensuring customer satisfaction: Ensuring that customers are satisfied with the support provided following up on any unresolved issues and seeking feedback to improve the overall support experience.

Qualifications we seek in you!
Minimum Qualifications / Skills
Graduate (Any stream)
Experienced
Support Experience
University graduate
SFDC SAP JIRA (a plus)

Preferred Qualifications/ Skills
Any Graduate
Order Management
Excel SFDC JIRA application knowledge

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.