Council Tax Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Luton - UK

Monthly Salary: £ 25 - 25

Experience Required: 1-3years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Contract with a Local Authority

Job Summary:

The Council Tax Officer will work as part of the team responsible for the effective billing administration and collection of Council Tax.

The role involves processing amendments managing Direct Debits handling correspondence determining eligibility for discounts and exemptions and maintaining accurate customer and billing records.

The post-holder will ensure compliance with statutory requirements contribute to performance targets and provide a high standard of customer service in a fast-paced high-volume environment.

Key Duties/Accountabilities (Sample):

Process credit balance reports action refunds manage suspense items and complete financial transfers.

Set up amend and cancel Direct Debits for Council Tax in line with agreed procedures.

Produce and issue bills amendments and correspondence relating to occupation changes banding discounts exemptions and payment method adjustments.

Update and maintain manual and computerised records to agreed accuracy and timeliness targets.

Handle incoming correspondence emails and telephone enquiries ensuring outstanding items are followed up promptly.

Assist in the determination and renewal of statutory reliefs discounts and exemptions.

Refer void properties and suspected exemption cases to Visiting Officers.

Update the Council Tax list ensuring accuracy and reconciliation with Valuation Officer totals.

Contribute to local and national performance indicators (e.g. collection rates response times and letter turnaround).

Carry out any additional duties commensurate with the post.

Skills/Experience:

Experience working in an office environment using manual and computerised systems.

Experience working within a high-volume billing environment.

Strong written and verbal communication skills with the ability to communicate professionally with a wide range of customers.

Ability to use tact and sensitivity when dealing with customers who may be upset distressed or angry.

Competent in accurate data entry and record maintenance.

Ability to plan organise and manage own workload to meet targets and deadlines.

Numeracy skills: able to add subtract multiply and divide accurately.

Knowledge of high-volume billing procedures.

Some understanding of equality principles and their relevance in customer-facing services.

Additional Information:

The closing date: 28/11/2025.

IRRV Technician qualification or working towards it or equivalent relevant experience.

Location: Luton Borough Council (LBC) Population Wellbeing Directorate.

Required Skills:

Experience working in an office environment using manual and computerised systems. Experience working within a high-volume billing environment. Strong written and verbal communication skills with the ability to communicate professionally with a wide range of customers. Ability to use tact and sensitivity when dealing with customers who may be upset distressed or angry. Competent in accurate data entry and record maintenance. Ability to plan organise and manage own workload to meet targets and deadlines. Numeracy skills: able to add subtract multiply and divide accurately. Knowledge of high-volume billing procedures. Some understanding of equality principles and their relevance in customer-facing services.

Contract with a Local Authority Job Summary: The Council Tax Officer will work as part of the team responsible for the effective billing administration and collection of Council Tax. The role involves processing amendments managing Direct Debits handling correspondence determining eligibility for di...