Help Desk Analyst

Tri-Force Consulting Services, Inc.

Job Location:

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Help Desk Analyst

Location: 800 W. Montgomery Ave Philadelphia PA 19122

Client: Philadelphia Gas Works

Note: This is an on-site position

Job Description

Required Skills and Experience.

Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLinks eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process.

"If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit."

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps) systems integration data analytics system automation cybersecurity and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing core values: integrity diligence and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nations fastest-growing companies.

Required Skills:

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLinks eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process

Required Education:

Bachelors degree in Computer Science Software Engineering Information Systems.

Job Title: Help Desk AnalystLocation: 800 W. Montgomery Ave Philadelphia PA 19122Client: Philadelphia Gas WorksNote: This is an on-site positionJob DescriptionRequired Skills and Experience.Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Man...