Claims Operations Technician

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them and their family members achieve their physical financial emotional and social wellbeing goals.

For a detailed look at CNAs benefits check out our Candidate Guide.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
• Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
• Performs various financial transactions such as paying bills payment transfer cashier processing etc. utilizing set procedures and guidelines.
• Collaborates with underwriting insureds claimants providers vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
• Completes form letters or documents based on procedures or set requirements.
• May receive new claim notices confirm coverage and/or verify applicability of coverage to the claim.
• Serves as Day to day resource for procedural or process questions.
• Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
• May perform routine processing within designated authority on medical only claims following jurisdictional parameters.
• May complete special projects as necessary.

Reporting Relationship
Typically Supervisor or above

Skills Knowledge and Abilities

• Ability to navigate multiple system applications.
• Knowledge of P&C insurance products and services.
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to evaluate information within a claim file to execute upon various tasks.
• Strong data entry skills and attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening and customer service skills.
• Ability to work independently.
• Ability to make sound judgments based on available information.
• Knowledge of Microsoft Office Suite and other business related software.
  

Education and Experience

• High school diploma GED or equivalent experience. Some college preferred.
• Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.