Manager OTC

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of OTC Manager
We are looking for someone with extensive knowledge and understanding of entire credit management process with expertise managing a team of credit this role you will be expected to work on strict deadlines in a business environment while being a good team motivator. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement
Responsibilities:
Lead the entire OTC tower Overseeing multi-functional teams including Billing Cash Application Customer Master Data (CMD) Strategy & Policy Credit Risk Management and Collections.
Manage and provide guidance to FLMs/Managers and their teams ensuring consistent execution of day-to-day operations SLA/KPI adherence and process accuracy.
Serve as the single point of accountability for all OTC operations within the tower driving end-to-end process ownership.
Develop and execute strategic plans to optimize AR reduce DSO improve cash flow and ensure compliance across the OTC tower.
Monitor operational performance metrics KPIs and SLAs analyzing trends and driving corrective or improvement actions.
Partner with other towers (P2P R2R) to ensure smooth cross-functional processes seamless data flow and alignment with organizational objectives.
Drive process improvement initiatives automation projects and standardization efforts across the OTC tower.
Oversee month-end and quarter-end close activities ensuring timely billing reconciliations reporting and governance compliance.
Act as SME for OTC processes including Billing Cash Application CMD Collections Write-offs Order Management Treasury and regulatory compliance (SOX statutory).
Lead stakeholder management for clients business partners and internal teams; provide updates on performance escalations and risk mitigation strategies.
Coach mentor and develop FLMs and senior team members ensuring succession planning and capability building.
Manage strategic escalations complex disputes and high-value collections issues ensuring resolution aligned with company policies.
Ensure audit readiness and compliance across all processes; support internal and external audit activities.
Lead cross-regional and global projects driving adoption of new systems tools and process enhancements within OTC.
Champion a culture of operational excellence customer-centricity continuous improvement and compliance across the tower.
Budgeting resource planning and workforce management for the OTC team ensuring optimal staffing and utilization.
Other duties as assigned by Management to include but not limited to account triage special billing serve as billing representative for Account Department projects and initiatives system/software testing and training etc.
Provide periodic reporting and insights to senior leadership on AR performance collections effectiveness process KPIs and risk mitigation.
Qualifications we seek in you!
Minimum qualifications
Graduation
Proven experience in Credit Management and Strategy & Policy
Minimum years of experience.
Preferred Skills
Excellent attention to detail and a high degree of accuracy
Excellent customer service skills
Effective communication skills verbal and written
Follow up/follow through orientation
Strong analytical and proven problem solving skills
Strong interpersonal time management and organizational skills
ERP (PeopleSoft/Workday) knowledge and experience is helpful and Front Office systems tailored for staffing industries (i.e. Bullhorn) preferred.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.