GC Voyager Rooms Operations Shanghai Marriott Hotel Yangpu Riverside

JOB SUMMARY

The Voyage Global Leadership Development Program

Voyage: Training tomorrows leaders today
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program Voyage propels participants on a mentored learning-inspired journey to prepare you for a successful career. Voyage is a full-time paid development program. As an associate and trainee youll build upon the skills you developed in school by participating in real world assignments.

About the journey
Voyage is an elite award-winning program that provides a combination of hands-on discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel not a classroom and is offered in 50 countries.

When you join Voyage you gain access to Marriotts senior leaders and coaches and have many opportunities to stand out. Youll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration individuals Voyage journey is unique spanning 18 months dependent upon your career interests passions goals and location. Youll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.

Besides when you accept into aRooms Operations Voyager you are expected to learn from very beginning that includes but not limited to:

• Meeting greeting and providing assistance to ensure maximum guest satisfaction.
• Answer record and process all guest requests questions or concerns
• Liaising with guests finding out their preferences and updating their Opera profiles.
• Managing and swiftly resolving guest complaints.
• Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
• Organize and coordinate group check-in/pre-registration procedures.
• Sell a room/accommodation to guests without reservations.
• Anticipate sold-out situations identify how many rooms are over-committed.
• Block rooms in the computer identify designated requirements.
• Run and check daily reports/contingency lists.

The experience youll gain
Voyage participants learn by doing! Youll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program you will:

Cultivate customer relationships

Be a champion for innovation within the organization

Get exposure to managing projects & people

Improve processes & pitch new initiatives through your Voyage project

Take on special projects that will draw upon all your training

Destination: Marriott leadership
Youll participate in management meetings and collaborate with Voyage participants worldwide. Youll be expected to solve challenges as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires experiences. After graduation youll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away because the program has provided a foundation for future leadership.

Ready to embark
To become a Voyage participant you must have below qualifications include:

Full-time undergraduate and above students graduating between June 2024 and June 2026

Superior critical-thinking & interpersonal communication skills

The ability to foster relationships & work collaboratively

The ability to self-manage & be a self-starter

A real desire for personal & professional growth

Work authorization in the country you apply

Want to learn more
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