Intensive Case Manager (Contract) Outreach Services

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits we offer our team members some unique perks that really stand out:

• 2 weeks accrued vacation
• Up to 18 paid sick days accrued per year plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
  
• Eligibility for contract completion incentive

Were looking for an Fulltime Contract Intensive Case Manager to join our team!

Reporting to the Program Manager Outreach the Intensive Case Manager will provide case management supports to the homeless population in Peel Region in particular identifying people who are homeless or at risk of homelessness and engaging them in services that support their challenges with mental illness or mental health and substance use.

Status: Fulltime Contract until January 2027 37.5 hours per week. Availability between 8am-9pm Monday-Friday occasional weekend shifts between 8am-8pm.
Salary: $61201.01 - $72001.19 annually. (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of our 60 West Drive Brampton office. Due to the nature of this program this role is on-site and/or community based.

Note this posting is for an active vacancy.

What You Will Do:

• Support the transition of persons into housing utilizing a critical time intervention approach to housing-based street outreach.
• Conduct needs assessments develop and implement comprehensive care plans and ongoing monitoring.
• Provide contracted case management task-based interventions and activities of daily living related to social determinants of health.
• Utilize multidisciplinary team to build a collaborative care plan and consult with other disciplines as needed.
• Manage a caseload including regular re-assessments updating risk levels and caseload reviews.
• Participate in regular staff meetings and care planning to provide case management expertise for client care within multi-disciplinary team.
• Facilitate groups including the creation of new groups as needed and acting as a back-up facilitator.
• Contact with primary care to support clients care plan and discharge summary as required.
• Collaborate with other Case Managers to support program needs.
• Update all appropriate documentation within 24 hours of client contact as required by CMHA PD policy and procedure.
• Develop and facilitate other groups or social recreation activities as required by the program.
  

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team:

• Post-secondary degree or diploma in a human services field.
• Minimum 2 years experience working with vulnerable populations. Experience with case management in a community setting required.
  
• Demonstrated knowledge of serious mental illness concurrent disorders and/or dual diagnosis is required.
• Knowledge of Critical Time Intervention (CTI) is an asset.
• Knowledge of Housing First Principals is an asset.
• Comprehensive knowledge of Recovery Principles.
• Empathize and connect with those experiencing homelessness and the mental health and addictions system.
• Build rapport and initiate conversation with others using inter-personal skills.
• Approach client care non-judgmentally.
• Utilize trauma informed best practices.
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
• Valid Canadian drivers license and access to an insured automobile in good repair.
• A satisfactory Vulnerable Sector Screening (Police Check) report.
  

Deadline to Apply: Thursday 20th November 2025

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Inuit Métis and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

Required Experience:

Manager