Professional Services Manager, Dedrone

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

What Youll Do

Location: Remote (U.S. based)
Travel: Up to 70% primarily domestic

• Lead end-to-end deployments acting as primary point of contact post-sale. This includes pre-deployment planning hardware logistics stakeholder alignment on-site support and go-live enablement.
• Deliver role-based training to customer drone teams public safety operators command staff and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks including Axon Evidence body-worn cameras and in-car video systems.
• Coordinate and manage third-party training and integration vendors ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build iterate and maintain deployment documentation SOP templates training plans and internal handoffs.
• Provide post-deployment monitoring and escalation ensuring all stakeholders are aligned on success metrics issues and resolutions.
• Capture and relay customer feature requests bug reports or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs including setup training validation of success criteria and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

What You Bring

• 35 years of experience in customer-facing roles (Professional Services Field Engineering Sales Engineering Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems airspace management RF sensing or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
• Deep familiarity with IP networking SNMP DHCP PoE Linux CLI and basic system administration
• Confident training presence; able to present technical workflows clearly to executives end users and technical teams alike
• Experience working with public safety agencies particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology safety and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Comfortable climbing working on/from elevated positions and operating hand tools

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.