Senior Customer Success Manager- Paris
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
At LinkedIn our approach to flexible work is cantered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
As a Senior Customer Success Manager (CSM) you will partner with Account Directors to ensure customers in the French market achieve measurable outcomes and full ROI from LinkedIn Sales Navigator. Youll act as a trusted advisor to executive sponsors and program leaders drive scalable adoption and lead value conversations that translate into retention and growth.
Responsibilities
- Partner with Account Directors to design and implement Sales Navigator programs that deliver measurable business outcomes.
- Act as a trusted advisor to executive sponsors driving adoption through consulting enablement and data-driven insights.
- Build and refine Customer Success Plans with shared goals KPIs and alignment to customer strategy; demonstrate ROI.
- Deliver Strategic and Success Reviews to showcase impact assess health identify risks and define next steps.
- Monitor engagement metrics analyze trends and implement strategies to increase usage and sustain adoption momentum.
- Proactively mitigate risk by tracking activity creating tailored plans and co-owning retention strategies.
- Lead executive-level value conversations champion change management and contribute to scalable playbooks for program maturity.
Qualifications :
Basic Qualifications:
5 years working in a Customer Success Management role
Business fluency in French and English
Preferred Qualifications
Strong knowledge of Customer Success practices and operating models.
Ability to understand customer business objectives and design programs that achieve those outcomes.
Executive-ready communication skills; comfortable presenting at large forums (SKOs Executive events).
Proven change-management experience to drive product/process adoption at scale.
Experience leading large global deployments and cross-functional initiatives.
Excellent organization project management consulting and time management skills.
Analytical skills to identify growth opportunities from data and trends.
Suggested skills
- Customer Success
- Stakeholder management
- Relationship building
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re ... View more
