Intake Coordinator

Metro Physical & Aquatic Therapy has an immediate opening for a full-time Intake Coordinator. Under the supervision of the homecare management team he or she will demonstrate a strong commitment to improving the quality of life for individuals in need of long-term care. This involves leveraging exceptional communication skills and drawing on extensive experience in healthcare coordination. 

Days & Hours: Monday-Friday 8:30AM-5:00PM 

Essential Functions:  

• Answer a high volume of calls  
• Maintaining and providing excellent customer service at all times 
• Processing all intakes including troubleshooting identifying and resolving problems as they arise.  
• Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information. 
• Ensuring that all patients benefits are verified in a timely manner. 
• Receives and processes incoming faxes promptly ensuring timely communication and documentation. 
• Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care updating the system accordingly. 
• Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies. 
• Maintains a safe clean and organized environment by complying with all procedures rules and regulations. 
• Answers calls from physicians hospitals and patients demonstrating exemplary customer service skills. 
• Performs other duties and assignments as required to support clinic operations and patient care 

Qualifications :

Requirements: 

• One (1) year of medical office experience preferred with familiarity in EMR systems as a plus. 
• Strong communication skills with the ability to interact professionally and courteously with customers co-workers and management. 
• Ability to work effectively within a team environment. 
• Excellent interpersonal skills and the ability to quickly adapt to new programs. 
• Proficiency in Microsoft Office is required. 
• One year of experience in a customer service-oriented role is strongly preferred. 
• High school diploma or GED is required. 
• Ability to successfully complete in-service training. 
• Ability to maintain a professional attitude and conduct in the welfare of patients. 
• Strong record-keeping and report-writing skills. 

Additional Information :

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package including medical dental life and long-term disability insurance
• New Yorks 529 College Savings Program
• Employee Perks: discounted rates for entertainment travel fitness insurance plans etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses travel to & from work
• Company Events- Annual Family Field Day Leadership Retreats and Holiday Awards Celebration
• And much more!

Remote Work :

No

Employment Type :

Full-time