Application Support Agent Junior

Are you ready for a sneak-peek in the day of a Application Support Agent Junior in Netcompany

As a Application Support Agent Junior you will:

• Receive log and manage user requests incidents and inquiries via email phone or in person.
• Provide technical support by troubleshooting issues performing root-cause analysis and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools systems and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation manuals and knowledge-sharing materials.

Qualifications :

What would make you a fit for the role:

• Higher education or equivalent overall experience.
• At least two year of successful experience in application support.
• Strong analytical skills and the ability to quickly understand processes.
• Hands on experience working with a ticketing system.
• Excellent communication skills with a focus on ensuring customer satisfaction.
• Ability to work effectively in an international and multicultural environment.
• Excellent knowledge of English is mandatory.
• Being a strong team player with excellent interpersonal and relationship-building skills.
• ITIL Foundation Certification is an advantage.
• Experience with European Institutions is a significant plus.

Additional Information :

Being a part of the Netcompany team you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model 
• Meal and commuting allowance 
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time