Spa Coordinator
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Spa Coordinator is responsible for providing elevated guest service supporting daily spa operations ensuring impeccable facility standards and contributing to the overall success of the spa. This role blends front-of-house hospitality administrative precision facility oversight and hands-on support for both guests and the spa team.
Ideal candidates have a hospitality mindset impeccable communication skills a strong work ethic and the ability to anticipate and support the needs of a luxury spa environment.
Key Responsibilities
Guest Experience & Hospitality
Greet guests and provide an exceptional five-star welcome experience
Guide guests through their spa journey including check-in tours lounge support and personalized concierge-style service
Manage guest inquiries bookings and service recommendations with accuracy and warmth
Assist with guest amenities relaxation lounge flow and service preparation
Administrative & Operational Support
Manage spa appointments scheduling and confirmations using our booking software
Perform end-of-day closing tasks reporting and communication logs
Maintain inventory of front-of-house supplies and ensure accurate restocking
Assist with coordinating group events retreats and VIP experiences
Facility Standards & Cleanliness
Reset restock and refresh relaxation areas throughout the day
Oversee nightly closing procedures including laundry tidying treatment suites replenishing amenities and ensuring the spa is pristine for the following day
Support back-of-house tasks that contribute to the smooth flow of treatments
Social Media & Brand Support
Capture content for spa social media (reels stories behind-the-scenes product features etc.)
Assist with light promotional duties especially during events activations and product launches
Qualifications :
Prior spa wellness boutique hotel or luxury hospitality experience preferred
Strong multitasking and organizational skills
Warm confident professional communication style
Ability to remain calm and composed in a fast-paced environment
A passion for wellness guest experience and luxury service standards
Flexible availability including weekends or occasional evenings for events
Additional Information :
What We Offer
Competitive pay aligned with the market and reflective of the roles high level of responsibility
A supportive uplifting team culture
Employee spa & retail benefits
Opportunities for professional development and cross-training
An inspiring environment where every day involves creating meaningful guest experiences
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
