Senior Coordinator, Platform Worker Program
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job:
This role will be based in Singapore and will report to the Platform Worker & Rider Regulations Manager. As the specialist for CPF and Platform Workers Insurance-related matters your role will ensure that insurance claims are handled with care and on time. The work week consists of a 5-day work week with normal office hours.
Responsibilities:
Medical Claim and Payout procedure:
- Assess medical expense claims/medical invoices validity
- Assess medical or hospital leave claims
- Initiate payout to Platform workers process upon claim validity
- Initiate reimbursement process from insurers
Platform Workers Insurance-related matters :
- Coordinate and follow up on injury reports with claimant / Provide excellent service to our platform worker community to ensure missing information is being provided and information is communicated
- Update and maintain the injury record system on a daily basis and query for new injury claims from our database
- Manage our agents from our shared service centre that are one channel in which injuries are being reported and adjust SOPs if necessary
- Maintaining a positive empathetic and professional attitude toward all stakeholders at all times
- Responding promptly to Platform Workers inquiries
- Manage the rider (Platform Worker) CPF payroll process including payment processing data verification and reconciliation
- Maintain regular Platform Worker regulatory compliance inquiries and related administrative processes
- Come up with initiatives to improve the process along the way as it is completely new / shape the injury process claim landscape in coordination with other stakeholders involved - Communicate closely with other teams (e.g. call centre dispatching HR and finance team) - Other ad-hoc duties as assigned
Qualifications :
Requirements:
- Understanding of work injury related claims and process landscape
- Background of working in an insurance or house HR experience with a general expertise in employee claim procedures
- Candidate must possess at least a Diploma/Bachelors Degree
- Strong Excel and data management skills SQL is a plus
- Flexible dynamic and engaging with strong interpersonal and communication skills
- Eye for details
- Enjoy working in a vibrant and fast-paced environment
- Willing to learn and adapt along the way within this new environment
- Has initiative assertiveness and possess excellent interpersonal skills
Additional Information :
What we offer:
- Challenging and fulfilling steep learning curve
- Vibrant dynamic & international workplace
- Periodic fun & engaging company events & team activities
- Tasty Thursdays
- Birthday Leave
- Work Anniversar(ies) Leave
- Opportunity to be a value-adding contributor to this fast-growing global company
Remote Work :
No
Employment Type :
Contract
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
