Service Manager – Customer & FSD Services
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Your Responsibilities:
- Manage core customer data services: Customer Data Quality Customer Cache Target Group Management Solution and FSD Customer Master Data;
- Ensure high data accuracy and consistency across validation logic correction processes and system integrations;
- Drive data quality improvement initiatives define KPIs monitor performance and initiate corrective measures;
- Oversee incident and problem handling including root cause analysis and post-mortem follow-up;
- Control and optimize costs for services within the assigned scope;
- Coordinate CDQ & customer activations and maintain close alignment with platform and country stakeholders;
- Collaborate with technical teams to embed quality checks and validation mechanisms into data flows;
- Ensure clear communication and documentation of change requests and dependencies.
- Represent the area in cross-platform and management reviews ensuring alignment with overall platform strategy;
- Contribute to the continuous evolution of the data management and validation ecosystem across METRO digital.
Qualifications :
Required key competencies and qualifications:
- Strong background in Product or Service Management ideally within data or platform- driven environments;
- Proven expertise in data quality management validation logic and master data processes;
- Experience managing several products/services in parallel with complex interdependencies;
- Ability to perform structured incident and change management including impact analysis and stakeholder communication;
- Solid understanding of technical integrations (APIs data pipelines validation frameworks);
- Skilled in stakeholder management across business and technical teams;
- Proficiency in backlog tools (e.g. Jira Azure DevOps) and familiarity with Agile delivery models;
- Strong analytical and problem-solving mindset; able to translate technical data issues into business impact;
- Excellent communication skills in English (written and verbal);
- Hands-on structured and collaborative working style with ownership for end-to-end service quality.
Additional Information :
What we offer at
- Hybrid and agile work: thrive in a flexible multicultural environment.
At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefitsDiscover more here.
Lets connect soon. Apply for the role now!
Position grade within our career framework: Service Manager Grade 2 (Md5).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
