Microsoft Copilot & AI Solutions Consultant

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If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

SUMMARY:

Were seeking a talented consultant to join our growing AI Solutions practice and help clients unlock the transformative potential of Microsoft Copilot and AI-powered productivity tools. Youll work on cutting-edge implementations that reshape how organizations work collaborating with diverse clients and solving unique challenges on every engagement.

This role offers the rare opportunity to become an expert in emerging technology while its still taking shape. Youll receive extensive training Microsoft certifications and hands-on experience with the latest AI toolspositioning yourself at the forefront of the AI revolution in enterprise software.

HIERARCHY: Will report to in country Service Delivery Manager and AI Practice Leader

PRIMARY DUTIES:

Client Engagement & Strategy

• Partner with clients to identify high-impact use cases where Copilot and AI can drive measurable business value

• Conduct discovery workshops to assess business processes pain points and opportunities for AI-enabled optimization

• Develop implementation roadmaps and change management strategies aligned with organizational goals

• Facilitate stakeholder alignment across technical and business teams

Solution Design & Implementation

• Design and build custom solutions using Microsoft Copilot Studio including custom copilots plugins and integrations

• Configure Copilot for Microsoft 365 to optimize adoption across departments (Sales Marketing Finance HR etc.)

• Integrate Copilot solutions with existing systems using APIs connectors and the Power Platform

• Develop and refine prompts conversation flows and AI behaviors for optimal user experiences

• Ensure data governance security and compliance requirements are met in all implementations

Training & Enablement

• Design and deliver training programs to drive user adoption and build internal capability

• Create documentation playbooks and best practice guides

• Coach client teams on prompt engineering effective Copilot usage and continuous optimization

• Measure adoption metrics and iterate on training approaches

Technical Leadership

• Troubleshoot complex technical issues and provide expert resolution

• Stay current with rapidly evolving Microsoft AI features and capabilities

• Contribute to internal knowledge sharing and practice development

• Mentor junior team members on emerging AI technologies

COMPENTENCY:

Technical Skills

• Strong experience with Microsoft Power Platform (Power Apps Power Automate or Power BI)

• Working knowledge of Microsoft 365 ecosystem (Teams SharePoint OneDrive Exchange)

• Experience with API integrations REST APIs or Microsoft Graph API

• Understanding of data integration concepts data modeling and data governance

• Basic to intermediate knowledge of Azure fundamentals

• Familiarity with AI/ML concepts prompt engineering or conversational AI

Consulting & Soft Skills

• Proven ability to understand business requirements and translate them into technical solutions

• Excellent communication skillsable to explain complex technical concepts to non-technical audiences

• Strong analytical and problem-solving abilities

• Experience facilitating workshops leading meetings and managing stakeholder expectations

• Self-motivated with ability to manage multiple client projects simultaneously

• Comfortable with ambiguity and rapidly changing technology landscapes

REQUIRED EDUCATION:

• Bachelors degree in Computer Science Information Systems Business or related technical field

• 3-7 years of professional experience in technology consulting enterprise software implementation or related field

• Experience working directly with clients in a consulting or customer-facing technical role

EXPERIENCE:

Technical Skills

• Strong experience with Microsoft Power Platform (Power Apps Power Automate or Power BI)

• Working knowledge of Microsoft 365 ecosystem (Teams SharePoint OneDrive Exchange)

• Experience with API integrations REST APIs or Microsoft Graph API

• Understanding of data integration concepts data modeling and data governance

• Basic to intermediate knowledge of Azure fundamentals

• Familiarity with AI/ML concepts prompt engineering or conversational AI

Consulting & Soft Skills

• Proven ability to understand business requirements and translate them into technical solutions

• Excellent communication skillsable to explain complex technical concepts to non-technical audiences

• Strong analytical and problem-solving abilities

• Experience facilitating workshops leading meetings and managing stakeholder expectations

• Self-motivated with ability to manage multiple client projects simultaneously

• Comfortable with ambiguity and rapidly changing technology landscapes

LANGUAGE SKILLS: English

QUALIFICATIONS:

Technical Experience

• Hands-on experience with Microsoft Copilot (any version) or Copilot Studio

• Experience with Azure AI services Azure OpenAI or other AI platforms

• Programming or scripting ability (PowerFX TypeScript Python JavaScript or C#)

• Knowledge of security and compliance frameworks (SOC 2 GDPR HIPAA)

• Experience with conversational AI chatbot platforms or virtual agents

• Background in data analytics business intelligence or process automation

Certifications

• Microsoft Certified: Power Platform Fundamentals (PL-900)

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)

• Microsoft Certified: Azure Fundamentals (AZ-900)

• Microsoft Certified: Azure AI Engineer Associate (AI-102)

• Any AI machine learning or emerging technology certifications

Industry Experience

• Previous work in management consulting systems integration or enterprise software

• Experience across multiple industries (Financial Services Healthcare Manufacturing etc.)

PHYSICAL DEMANDS: N/A

WORK ENVIRONMENT: Onsite

EXPECTED HOURS OF WORK: Normal UK Business Hours (M-F 8A-5P or equivalent)

TRAVEL: Up to 25%

QUALIFICATIONS: To perform the job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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