Product Operations Technical Lead Assets

Were looking for a Product Operations Technical Lead (Assets) to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wises mission grow as a leader of our Operations teams and help save millions more people money.

Wise Assets is one of our fastest-growing products already live in the UK EU Singapore Australia and Brazil. Traditional banks are non-transparent and unfair keeping most of the returns from customer deposits. With Wise Assets we give control back: customers choose how their money is held and invested while we charge a fair transparent fee and return the rest.

In this role you will elevate that mission by leading the scalable expansion of the Assets product and the frictionless launch of new investment solutions.

Your mission is to develop a strong Operations team and support specialists on their personal growth paths.

Heres how youll be contributing to the Operations Team:

• Operationalisation Ownership: Be the link between the Grow Squad and Operations translating product needs into clear operationalisation strategies.
• Operational Performance: Ensure continuous operational excellence and meet ambitious goals for trade order submissions and settlements reducing alert escalations as our products expand.
• Process Automation: Champion projects to optimize workflows integrate automation tools and minimize manual workload for risk reviews.
• Risk Management: Champion the initiative to enhance risk management in the Grow Squad dealing with audit findings and establishing key risk indicators (KRIs) for new processes absorbed in the team.
• Domain Knowledge: Have a deep understanding of the different products offered by the Grow Operations team in order to ensure the best decisions are being made and all variables are being taken into account.
• Stakeholder Collaboration: Partner with Engineering Product Risk Compliance and Banking on high-impact initiatives to drive sustainable growth.
• Data-Driven Decisions: Analyze trends to identify gaps propose solutions and improve scalability.
• Team Development: Lead mentor and prioritize the work of Specialists and System experts to ensure efficient and high-quality operational delivery.

This role will give you the opportunity to: 

• Make an Impact - Youll help build and improve operational infrastructure from scratch by supporting the expansion of existing products and launch of new investment solutions in the Assets Squad.
• Inspire Teams - Youll fuel the revolution with your ideas knowledge self-starter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!
• Develop Wisers - Youll scale culture and help to create a positive and motivating work environment for our Wisers. Youll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We dont believe in drama only good Karma!
• Work Globally - Youll work closely with internal and external partners and help to figure out ways to scale the growth in Assets. Youll also occasionally travel to work and learn with our teams in other locations!

Qualifications :

• Youre eligible to work in Estonia we dont support visa (including residency permits) for this role
• You have at least 1 year of leadership experience - background in investments is a nice to have.
• You have experience working with internal and external partners to optimize processes 
• You are KPI and SLA driven - you are able to develop metrics and report against them.
• You have experience and skills in project management.
• Youre a strong communicator with both internal and external stakeholders straight up and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to.
• You know how to use data to prioritise tasks that have the most value-add to customers and measure the impact.
• Youre comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback.
• You have a passion for technology customer experience and you want your work to have a positive impact on people.
• Youre a great relationship builder experienced at working closely with external partners as well as product development teams including product managers and engineers.
• Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognise areas you dont know and the humility to learn.

If youre interested in the position please apply by submitting your CV and by answering the application questions latest by 9th of December EOD.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time