Oliver Wyman Supervisor, Talent Management Central Mexico City

Company:

Description:

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries Oliver Wyman combines deep industry knowledge with specialized expertise in strategy operations risk management and organization transformation. The firm has more than 7000 professionals around the world who work with clients to optimize their business improve their operations and risk profile and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wymans thought leadership is evident in our agenda-setting books white papers research reports and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

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*PLEASE SUBMIT CVs IN ENGLISH

* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

Job Overview:

Key Responsibilities:

The TMC supports a range of talent management activities in close collaboration with the Talent Management Team. Key responsibilities include the execution of administrative tasks and processes related to: staffing performance management and consultant talent programs (e.g. those under the banner of FlexOW). The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.

The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City. The Supervisor is a player / coach role where they will primarily focus on managing the day-to-day operations of the TMC coach and train team members be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs). The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.

The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally when applicable). The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC the depth of understanding of the Coordinators and expand the services the TMC offers to the Talent Management team.

Beyond assisting in carrying out the Coordination work described below the Supervisor will be primarily responsible for:

• The day-to-day management of the Talent Coordinators (TCs) in Mexico City

• Ensuring the up-time of the TMC while managing workloads of the TCs

• Ongoing process improvements in coordination with the Talent Management team

• Workflow assignment and coordination for the TCs

• Interaction / alignment with the TMC location in Warsaw

• Ensuring TCs are experts in relevant OW systems (providing hands-on training as needed)

• Capacity and load management of TC team (including hiring and performance managing the TCs)

• Flawless execution of key talent management processes

• Management and tracking of SLAs (including redefining SLAs as needed)

• Proactive process improvement and enhancements

• Accurate and timely report production

Overall the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates data entry and workflow related tasks:

Staffing

• Support TM teams to ensure timely and accurate updates to the staffing system (Certinia)

• Create Resource Requests for upcoming projects

• Check end dates/extensions and review writers for assignments with upcoming end dates

• Attend staffing meetings

• Generate and disseminate regular and ad-hoc reports

Consultant performance management

• Support execution of the year-round performance management process for consultants by providing PMO support including key process steps TM checklist communication templates etc.

• Generate basic reporting on process compliance

• Act as system owner for the firms proprietary performance management systems for consultants and carry out system testing when required

• Manage the creation and distribution of system folders for annual Career Review process

• Work with Talent Managers to ensure project review requests are generated accurately and timely

• Support Talent Managers in chasing overdue project reviews

• Maintain accurate records on project review completion status and provide regular reports

• Support Talent Managers where needed.

Administration of talent programs (e.g. FlexOW)

• Help manage certain colleague programs like the annual MBA sponsorship process Non-Profit Fellowship and Golden Passport / Mobility program

• Maintain the intranet page on FlexOW options

Ad hoc tasks and reporting

• Ad hoc analysis and reports as required by Talent Management function

• Coordination of updates for TM related fields in our system of records

• Note that while the focus of the role includes the areas above the role may occasionally include support for additional Talent Management activities

• Please note that it will typically not be possible to take significant periods of vacation during approximately May June September and October due to these being periods of critical work

Experience Required:

• BA/BS and minimum of 4 years experience working in performance/talent management or HR administration

• People management experience

• Process management experience

• Proficiency with data analysis and reporting and experience working with a resource management system highly desirable

• Excellent written and verbal communication skills in English

Technical Skills:

• Strong Microsoft Excel (analytical) skills

• Working knowledge of Microsoft Word and PowerPoint

• Basic understanding of systems and an aptitude for learning to operate new systems of medium complexity

Skills and Attributes:

• Very high attention to detail and high level of accuracy

• Positive proactive and continually seeks ways to improve processes

• Self-motivated comfortable working as part of a global team takes full ownership of their work with flexibility to prioritize or reprioritize as needed

• Ability to organize prioritize and manage their own day and that of the team effectively to meet deadlines

• Strong collaborator in a multicultural environment