At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

As part of our HR Digital and AI Transformation the HR organization is advancing a bold future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AIparticularly Agentic AI platformsto create frictionless personalized employee experiences unlock innovation and drive operational excellence. As a senior AI solution engineer you will help drive intelligent automation across the employee lifecycle. This role focuses on building scalable AI-powered HR solutions using platforms such as MoveworksServiceNowWorkday Snowflake Databricks andUiPath while leveraging advanced LLMs to enhance employee experience and operational efficiency.

At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we -person exchanges are invaluable to our work. Were working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Responsibilities may include the following and other duties may be assigned.

AI & Automation Engineering

• Design and implement intelligent HR workflows and virtual agents using Moveworks ServiceNow Virtual Agent and Workday Extend.

• Develop and optimize conversational AI experiences LLMs for HR use cases (e.g. policy Q&A case resolution onboarding support).

• Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance.

Platform Configuration & Customization

• Configure workflows business rules and data models in ServiceNow Workday and other HR systems and applications

• Integrate agentic platforms with core HRIS systems (e.g. Workday SuccessFactors) and third-party tools via REST APIs webhooks and middleware.

• Collaborate with platform architects to ensure scalable and secure solution design.

Monitoring & Optimization

• Analyze usage of metrics resolution rates and feedback to continuously improve automation logic and user experience.

• Implement A/B testing and performance tuning for virtual agents and RPA bots.

• Continuously improve automation logic NLP accuracy and user experience based on analytics and feedback.

Collaboration & Agile Delivery

• Work closely with HR product owners business analysts architects and IT teams in an agile environment.

• Participate in sprint planning backlog grooming and solution demos.

Required Technical Skills:

• Agentic Platforms:Move works Studio ServiceNow Virtual Agent Designer Workday Extend

• LLMs & NLP: prompt engineering embeddings vector search

• RPA Tools:UiPath Studio Orchestrator Automation Hub

• Programming Languages:Python PowerShell (for automation scripting) JavaScript

• Integration & APIs:APIs JSON OAuth Postman YAML

Minimum Requirements:

• Bachelors degree plus 4 years of experience in AI solution development automation engineering or platform configuration (or 2 years with an advanced degree).

• Hands-on experience with at least one agentic platform and one RPA tool.

Nice to Have:

• Bachelors degree in computer science Information Systems or related field.

• Experience with Workday Studio or ServiceNow Flow Designer.

• Exposure to enterprise-grade LLMs and vector databases.

• Knowledge of HR compliance data privacy and security standards.

• Continuous learner with a passion for exploring new technologies and process optimization methodologies

• Data & Analytics:SQL/Snowflake/Databricks

• Familiarity with HR processes such as onboarding case management and employee support.

• Strong analytical communication and problem-solving skills.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.