MacOS Device Management Analyst

Pikesville, MD - USA

Hourly Salary: $ 18 - 50

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care so were there for pets when they need us most. Our clinics are designed with pets and people in mind: warm friendly and highly sniffable. We balance this design with a strong focus on technology all built in-house which means we can easily innovate our systems to improve the veterinary team pet and client experience.

Please have extensive experience with MacOS device management when applying.

Were looking for an experiencedprimarily Mac-centricIT professional who can take ownership of device lifecycle identity management and endpoint operations. This role blends hands-on technical work with process improvement governance and support across a growing healthcare/clinic environment. You will manage the full stack of Apple hardware assisting with provisioning workflows JumpCloud identity MDM policies and Apple Business Manager enrollments.

Device & Asset Management

Own the full lifecycle of Apple devices (Mac iPad) along with Chromebooks and PCs from procurement through retirement
Maintain accurate asset inventory tagging tracking and reporting
Enforce configuration standards and security baselines across all endpoints
Manage hardware distribution collection RMA and logistics

Provisioning & Deployment

Create and maintain automated onboarding/offboarding flows using JumpCloud Apple Business Manager
Build and iterate zero-touch deployment workflows
Manage pre-stage enrollment MDM profiles policies and automated scripting

Support & Escalation

Provide Tier 2/3 MacOS support
Troubleshoot complex issues across hardware profiles networking and authentication
Maintain documentation SOPs and knowledge base articles

Infrastructure & Operations

Partner with networking/security teams on Wi-Fi NAC and VPN configurations
Support remote clinic IT infrastructure (APs printers basic audiovisual/support gear as needed)
Assist with vendor coordination for repairs warranty claims and outside services

What You Bring

3 years of heavy MacOS fleet management experience in a business/enterprise environment
Hands-on JumpCloud administration (MDM Directory Policies)
Extensive Apple Business Manager experience (tokens enrollment DEP supervision)
Strong understanding of SSO MFA identity lifecycle and role-based access
Familiarity with security frameworks (data protection)
Excellent documentation and systems thinking habits
Comfortable working independently and owning outcomes end-to-end
Bonus: Healthcare or multi-location retail experience

Success Looks Like

Every asset is accounted for with real-time status
Clinics receive hardware that just works without manual setup
Access and security policies are clean standardized and enforced
Support tickets drop because workflows and automation do the work
Hardware and SaaS costs stay controlled through smart lifecycle management

Work Model

Hybrid:3 days/week onsite for hardware workflows deployments and team collaboration
Travel to Pikesville location for hardware provisioning
Flexible remote days for documentation monitoring policy updates and tooling work

Compensation: $18 - $50 per hour

At Bond Vet were proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise friendliness and compassion. Our clinics combine modern design seamless technology and a collaborative culture. We believe veterinary professionals deserve a career they love not just a job. Our unique offerings include work-life flexibility competitive pay and the chance to shape your own path. With industry-leading NPS scores our approach resonates. Join us for a rewarding career where we work happyfeel empoweredand areobsessed with pets.

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Employment with Bond Vet is contingent upon the Companys completion of a satisfactory investigation of your background.

Required Experience: