Service Team Lead Mumbai
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us :
Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team :
QR & Sound Box is one of Paytms business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size span and geographies by the team.
Responsibilities :
1. Team Management (Service FSEs) min 15-20.
2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)
3. Material Management from Hub to FSE.(Fwd and Reverse Logistics).
4. Upselling Skill.
5. Analytical and Data Manager.
6. Trainer Mindset.
Criteria :
1. Strong service background
2. Industry- DTH/Broadband/Consumer Electronics etc.
3. Local market knowledge
4. Strong understanding of stock handling/ inventory management
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Paytm started the Digital Revolution in India. And we went on to become Indiaâs leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their s ... View more
