Global Tech Service Management Lead

Want to join a fast-moving company work among convivial teams and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology

Join Pernod Ricards Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment grow through upskilling and continuous development and play a direct role in shaping the path for our industry.

Ready to make a Tech impact Pernod Ricard is looking for a Global Service Management Lead to define implement and govern world-class ITIL-based service management processes ensuring excellent delivery and continuous improvement across global Tech services.

From our HQ in central Paris connect with our experts located across the world and start an exciting journey with international opportunities.

Your key missions:

You will:

• Lead the implementation evolution and governance of ITIL-aligned processes (incident request change problem service catalog etc.) across Pernod Ricards global Tech ecosystem.

• Oversee the performance of service management rituals and tools (e.g. ServiceNow Power BI JIRA) ensuring data-driven insights and continuous service improvement.

• Act as a key escalation point for major incidents and service disruptions leading global crisis cells and driving swift resolution and communication.

• Guide the effective integration of service management with agile product teams aligning ITSM processes with product delivery models.

• Lead a team of Service Managers and Coordinators ensuring capability development and high-quality service governance across internal and external partners.

If you recognize yourself in the description below dont wait to apply!

• You bring deep expertise in IT Service Management with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes.

• You are familiar with service management platforms like ServiceNow reporting tools like Power BI and complementary tools (JIRA Confluence).

• You have experience managing global teams and working with external service providers in a complex federated IT environment.

• You possess strong communication and stakeholder management skills especially when interfacing with senior Tech leadership and business units.

• You are comfortable working in a fast-paced environment with a continuous improvement mindset and a proactive approach to risk and incident management.

• Experience in SAP landscapes cybersecurity and agile/product operating models is a plus.

Wait theres more

We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture the possibility to work remotely (up to 2 days a week) a very complete mutual insurance an attractive compensation including profit-sharing the possibility to train daily employee events

Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.

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